T-MobileReviews of tmobile.com

Seit über 15 Jahren Kunde bezahle ich jeden Monat fleißig meine Beiträge (mittlerweile über 150€). Nun hoffte ich auf ein wenig Kulanz (Kartentausch von Zweitkarte auf mobile sim). Am Telefon sagte man „das sei unter gewissen Umständen möglich“. Als ich mit der entsprechenden Abteilung telefonierte hieß es hingegen, dass dies „leider nicht möglich wäre“, ergo bin ich ihnen als Kunde offensichtlich nichts wert. Es handelt sich lediglich um einen Tausch, keine Erstattung, nichts geschenkt - das ist so beschämend und charakterlos.

Nonsense BS where you can't set up or adjust your wifi router from a direct LAN connection--forcing you to download their app and inflate their marketplace ratings, and give them access to who knows what else on your phone in the process. Forget that. Download BlueStacks and install it on PC where they'll have no access to your phone.

TMobile lies and tells customers what they want to hear. They make promises and the TMobile agents use fake names and don't understand what you're saying. They promise to refund via electronic check giving a reference number and then state that it was denied. The plan that involves buyers remorse and 14 day return policy is a scam. Use Verizon or AT&T instead. The quality of agents has decreased. Always someone in the Philippines answering the calls using fake names. TMobile is engaged in fraud selling products one did not sign-up for.

I jumped through all the hoops to transfer my elderly mother's phone number from T-Mobile to Boost Mobile. I gave T-Mobile the PIN, retrieved the text sent to my mother's flip phone (all billing is in my name), made an up-to-date payment, waiting on the phone over multiple days, speaking to several different offshore employees. It should be noted I visited a T-Mobile store in Buffalo New York; I was told to call customer service as none of the 10 employees could help me although the store representatives should be customer service. After speaking with someone at T-Mobile and adhering to all their requirements, I was told the number and phone were unlocked. When I visited Boost Mobile, they said the phone and number was locked, T-Mobile has been keeping people's phone numbers hostage, as to try and keep customer's and I am not the only one they are doing it to. The flip phone was paid in full through Sprint, there should be no reason why the phone was locked. I had to spend over $200 on a similar flip phone and get a new number for my elderly mother which is a major inconvenience because all her doctors and emergency contacts have her original number. I have family members state that T-Mobile also kept their phone numbers hostage. This is piracy as T-Mobile is unlawfully keeping phone numbers of their customers hostage.

My wife and I were offered a deal to switch from Spectrum to TMobile which turned out not to be such a great deal. Spectrum has been very good to us and offered us a solid to return. After having switched to TMobile for less than 24 hours we switched back to Spectrum. 45 days later I get a bill from TMobile for $150 so I called customer service which I was told this happens sometimes a you should get a correct email soon. The next bill was $170 including a late charge. I called TMobile back and after complaining and being on hold several times to 43 min after demanding a manager I was told I should be charged still but they would make a correction. Throughout all the billings I made two small payments and after another month of thinking it was over I get another charge of $10.07 ?? What the hell!? Anyway I paid it and done with TMobile and their greed and arrogance.

Your website sucks I wanted to leave spectrum but based on your website I don’t think I will. I have tried several times and even called was told there were no spots available in my area. Got online and it said they had spots available

I signed up for T-Mobile Home Internet in August 2025, hopeful that it would offer a reliable and modern alternative to cable. Unfortunately, my experience has been anything but satisfactory. From the very beginning, the service has proven to be intermittent, unstable, and utterly unreliable. What was marketed as a convenient and high-speed home internet solution has turned out to be one of the most frustrating and inconsistent services I’ve ever used. Connection drops are frequent and unpredictable, making it nearly impossible to depend on the service for work, streaming, or even basic browsing. Speeds fluctuate dramatically throughout the day—sometimes performing decently, then suddenly plummeting to unusable levels without warning. I’ve spent countless hours troubleshooting, repositioning equipment, and contacting support, but the underlying problems persist. The hardware provided feels subpar, and technical assistance often offers no real resolution beyond scripted advice. Beyond performance, the overall value is disappointing. For the price, I expected a stable connection at the very least. Instead, I’ve paid month after month for a service that cannot sustain consistent connectivity for even simple online tasks. It’s an expensive experiment that has yielded nothing but aggravation. In short, T-Mobile Home Internet has been a huge waste of money. It fails to deliver on virtually every promise—reliability, speed, and convenience. I would strongly advise anyone considering this service to look elsewhere. Until T-Mobile makes significant improvements to its network stability and customer support, it’s difficult to justify recommending their home internet to anyone seeking dependable performance.

i have T-Mobile Amplified Home Internet and customers deliver typical speeds between 134 Mbps – 415 Mbps. so why is mine 64.76 mbps internet speed. The robot on chat informed me that it's always gonna be below then what they advertise. I have been experiencing this since the moment. I i chose to get t mobile internet. Which only has been one month cycle. It's only me and my daughter. Top it off ever since I got the home internet.I can't even use regular internet off my phone now without wifi. i'll be canceling this