TingfireReviews of tingfire.com

Terrible service, they cancelled my plan early with no refund, because they have no idea what they’re doing. Literally took months to reach out about a perceived issue that has no impact. Consistently made unclear and inaccurate recommendations, and were of no help when contacted. Will be pursuing getting my money back from this joke of a company. Do not trust this organization.

Their customer service is atrocious! You email them your problem, then wait up to 2 days for a response. You sxplain your problem and all you did to try to correct it, and it asks you to do the same things over and over. When I asked them for phone help, they closed my ticket. Now to the device......I had wires in a bathroom shorting out...Lights flickering and a crackling noise. Ting detected nothing. I guess it works good if you have no electrical problems!

I got Ting Fire for free from State Farm. It consistently goes offline after a few hours and I did everything to reset which works for a few hours. I would not buy myself as it is not worth the money and what happens if I go away for a few days I cannot reset or move to another outlet. Customer Service has been non responsive after two days.

Was sent Ting for monitoring fire. Seemed pretty easy to sign up but couldn't didnt work. Reached out to support and basic resolution reboot my phone, annoying, and unplug device. Device didn't work and support was useless as fiving them detailed error message

This product is NOT what they advertise it to be. It monitors ONE circuit, period. It was made by Allstate insurance as a monitoring device but they stopped using it. Why? It is unreliable and gives MANY false positives. This product is a way for the company to monitor your home and then try to scare you into using THEIR contractors to come fix whatever they are saying is wrong. They use harassment and strong arm tactics to try to force you to use THEIR contractors - which is all that the sensor is for. They make money from sending out their contractors to do repairs that may or may not be necessary. They are rude and obnoxious to deal with. We canceled the subscription, but I'm sure we'll be charged for it again. This is a scam, plain and simple. Do NOT buy this product. Your money is better spent by having an electrician come out and run diagnostics on your electrical system. Don't let these people bully you.

I got a call 2 weeks ago from this company statingI had a fire hazard I was told it was one plug possibly so they set up an electrician to come out their choice well their reviews for that electrician were horrible so I canceled so some lady called me from that company and said how really good they were blah blah blah so I said okay I waited almost 5 hours for the people to show up they never did now realize I'm having almost a heart attack because I'm scared my damn house is going to burn down and it made me physically ill so I called another electrician at 1:30 he was there at 3:00 he couldn't find anything so you get on the phone with this company and they go check this check that whatever so all of a sudden now I need a new outside box and a new inside box which total would be around 11,000 I'm freaking out people I go to church and pray I call a man who used to do some work for me who work for Alabama power and it been in the business for I would say at least 30 years he referred me to a young man I called him The man had said he dealt with these people before and he would see me before he came out a friend of mine whose husband has over 40 plus years of electrician service came out thoroughly went through said there's nothing wrong with the box either inside or outside so the other gentleman came out did another thorough investigation there is nothing wrong with my boxes or my home and neither one of the two gentlemen charged me I want you to know that the first people that came out we fixed the plug where the man said that was the problem well they put in outdoor plugs which is okay but they cost $162 for two and I had four put in not knowing because I'm trusting people I sent all this information to t i n g I am still getting scare tactics I sent them all this information I've sent it I can't even remember how many times now I know it's over seven they said they would pay the labor I sent them an invoice for the first electrician that came out no money just scare tactics Don't fall for it people The last electrician that came out said that they did the other people that he had worked with had them scared to death too and nothing was wrong please beware

You have to buy a device, but that device only comes with one year of service. You can renew that service for $50, but you have to renew before the year ends. The day the year ends, the device bricks itself. There is no way to reactivate it in the app and the renewal link they send you no longer works. Instead, they send you an email to throw out your device. Can't get any less user friendly than this. No wonder this company is the successor to Weather Bug.

I have had my sensor for a few years. Moving it from outlet to outlet when told to with no issues setting up until August. We had 3 power surges in a matter of 30 minutes. Everything in the house reconnected to the WIFI except the Ting sensor. I have made numerous attempts. Emailed their customer service numerous times to get the same email instructions back, which I’ve followed 10-15 times to no avail. I have attempted to call their customer service to get a recording that they have to call me back. They returned my call the next day while I was at work. I’m clearly calling after 5:30 p.m. PST because that’s when I can discuss this with their representative while I’m at home near the sensor. This is the worse customer service I have ever received from a company. Clearly they don’t want subscribers and definitely don’t want referrals.