Customer service was terrific
Customer service was terrific, but the bracelet was not as described and broke when I tried to put it on.
By Toby E.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
84 reviews
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Timeless Pearl is an online boutique bringing beautiful pearls to elegant women. Our flagship product, Edison Pearls, is the only saltwater and freshwater hybrid natural pearl. Large, with outstanding luster and a choice of different colors, women everywhere can look beautiful and feel confident at affordable prices.
Timeless Pearl (timelesspearl.com) has 84 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
84 approved reviews, newest moderated first
Customer service was terrific, but the bracelet was not as described and broke when I tried to put it on.
By Toby E.
Sth different than I ordered was delivered and I cannot get a response for return.
By Ivy
ordered a week ago, with 2 day shipping. Havent even received an update yet on the status
By David G.
Pretty brooch, she loved it! The additional cost for expedited shipping wasn't worth it (still took longer than two days as I expected) but the item was fantastic!
By Kevin
The selection choice was awesome! Customer Service was great! The prices were fair and reasonable!
By Daniel D.
Communication was great and the finished product will make a beautiful anniversary guft
By Scott H.
Love doing business with Timeless Pearl. Their products are beautiful, customer service is top notch and delivery is excellent. Do not hesitate to purchase from them!
By Karen
Although color of each pearl can be expected to be different than pictured the two received did match each other but was disappointing. But the hair thin chain and tiny spring ring clasp are totally unacceptable for a standard of jewelry advertisement.
By Charlene H.