For now
For now, I have nothing good to say, since my order still hasn't arrived; it was supposed to take 2 days for delivery, but it has already been 2 weeks.
By Leticia M.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
84 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Timeless Pearl is an online boutique bringing beautiful pearls to elegant women. Our flagship product, Edison Pearls, is the only saltwater and freshwater hybrid natural pearl. Large, with outstanding luster and a choice of different colors, women everywhere can look beautiful and feel confident at affordable prices.
Timeless Pearl (timelesspearl.com) has 84 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 11 reviews with 1 star · Clear filters
For now, I have nothing good to say, since my order still hasn't arrived; it was supposed to take 2 days for delivery, but it has already been 2 weeks.
By Leticia M.
I ordered the necklace on instagram- it needed duties paid, I said please return it and they have NOT reimbursed me. Total thieves!
By Maryam
Hello, I’ve been trying to contact you regarding a return and there is no response. I sent the packages to your store and apparently it’s vacant. Much help is appreciated.
By LEty
Sth different than I ordered was delivered and I cannot get a response for return.
By Ivy
ordered a week ago, with 2 day shipping. Havent even received an update yet on the status
By David G.
Although color of each pearl can be expected to be different than pictured the two received did match each other but was disappointing. But the hair thin chain and tiny spring ring clasp are totally unacceptable for a standard of jewelry advertisement.
By Charlene H.
They sent me the wrong item - it was so ugly that I could not believe that they sale that item
By E.W.
Response from Timeless Pearl· Aug 13, 2023
So sorry to hear that! Sorry for the inconvenience! Do you need a prepaid return label so that we can make it right? Thanks!
Hello, Could you please follow up with UPS closely regarding my parcel? I made my purchase two weeks ago while today, still there is no update to my UPS parcel. Thanks.
By Jennie L.
Response from Timeless Pearl· Jun 24, 2022
Hello Jennie, we are so sorry to hear that you still haven't received your package. Actually we are a small business and we don't have any control over UPS once we drop off the package to them. We just called UPS and it seems that you requested the delivery to be changed to a UPS store and you would need to pick it up in a store near your home. We are so sorry that we don't have any control over any UPS in any country, and there are very limited things we could do at this point. If there is anything we could do, please kindly let us know. Thank you so much for your understanding and patience!