TimberusticReviews of timberustic.com

Response from Timberustic· Sep 6, 2026

Thank you so much for your thoughtful review, Aaron. We truly appreciate your patience and understanding throughout the entire process. I’m very glad to hear that you’re happy with the table and that we were able to work through everything together and reach a fair resolution. Thank you again for trusting us with your piece. It was a pleasure assisting you.

Response from Timberustic· Sep 6, 2026

Thank you so much, Rachel! We’re so happy to hear that you love the countertop and integrated sinks. This was a very special custom piece, and we’re glad all the measurements and details helped everything line up perfectly. We truly appreciate your patience throughout the process and your kind words about the craftsmanship, communication, shipping, and packaging. Enjoy your beautiful new vanity!

Response from Timberustic· Jul 31, 2026

Hi Gabrielle, This is Alan from Timberustic. I’m the person who personally corresponded with you by email regarding this order. We understand your frustration, and your review accurately describes the situation. You placed the order at the price shown on our website, received an order confirmation, and were later contacted after we discovered that the price for this specific product and size had been entered incorrectly. We also acknowledge that we should have identified the error and contacted you much sooner. Timberustic is a working woodshop, and each piece is individually built. Our pricing is calculated closely around the actual costs of materials, skilled labor, finishing, packaging, and shipping—not inflated to cover excessive branding or marketing expenses. Unfortunately, fulfilling this particular order at the incorrectly listed price would have resulted in a substantial loss. We were also unwilling to compensate for our pricing mistake by quietly changing the materials, construction, or quality of your piece. Instead, we chose to be transparent about the error and offered either the option to proceed at the correct price or receive a full refund. When the revised price was not acceptable, your order was canceled and fully refunded to the original payment method. We understand why this experience was disappointing, and I sincerely apologize again for both the pricing error and the delay in communicating it to you. Alan Timberustic

Response from Timberustic· Jul 31, 2026

Thank you so much for your kind review, Gloria! We’re delighted to hear that your order arrived safely and that you’re pleased with the product. We truly appreciate your support!

Response from Timberustic· Jul 31, 2026

Thank you so much for your kind review! We’re very happy to hear that you love the piece and had a positive experience working with our team. We also appreciate your patience and your honest feedback regarding the longer-than-expected delivery time. We hope you enjoy your new piece for many years to come!

Response from Timberustic· Jul 31, 2026

Thank you so much for your wonderful review. We are very happy to hear that you love the pieces. We completely understand that ordering a custom item like this online can feel difficult, so your trust means a lot to us. We would absolutely love to see photos once they are installed in your kitchen. Thank you again for choosing Timberustic.

Response from Timberustic· Jul 31, 2026

Thank you so much for your kind review! It was a pleasure working with you from the beginning to the final installation. Your bathroom turned out beautifully, and we’re so happy the vanity fits the space so well. We truly appreciate your trust and for sharing the finished photos with us.

Response from Timberustic· Jun 5, 2026

Thank you so much, Brenne! We’re so happy to hear that you love the sink. It was a pleasure keeping you updated throughout the process, and we truly appreciate your kind words and support. Enjoy your beautiful new piece!