Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
25 reviews
TimberusticSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Timberustic LLC is a registered company based in Sheridan, Wyoming, specializing in handcrafted solid-wood furniture shaped by modern, nature-inspired design.Our main workshop is located in Vietnam, where our core team produces each piece with detailed, hands-on craftsmanship.Beyond our own workshop, we also collaborate with selected partner workshops in Vietnam and the United States to support specialty techniques and broaden our production capabilities.Wood sourcing: Our materials are carefully selected in Vietnam for their durability, natural beauty, and sustainability.Crafting: Each product is handcrafted in Vietnam by master artisans who bring decades of experience in fine woodworking.Timberustic exists to connect authentic craftsmanship with modern living.Every piece we create carries the soul of its maker and the warmth of natural wood — designed to last, and to mean something.
Timberustic (timberustic.com) has 25 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
25 approved reviews, newest moderated first
Had a great experience with this company. Communication was good, and they sent me updated pictures of my vanity prior to shipping. It came professionally packed with all the hardware for installation. It is a solid, heavy piece of real wood. You just have to be patient because it does take 4-6 wks for delivery. Overall, very happy with the purchase.
By Gaby G.
Step by step they walked us through the design work and stages of completion, beautiful work. We bought 6 pieces for our remodel. Costs a lot the it was worth it and the wait time worked with the stages of remodel we were in. Quality makes us life long shoppers.
By Bernadette
everything came out fantastic
By michael P.
Was made beautifully and was delivered properly
By BRENDA ST V.
I would not order another piece of furniture from Timberustic. The communication was nonexistent. When I ordered my table the estimated time was 2 weeks…it was closer to 10 weeks and nothing happened on the table until I started emailing. The table looks nothing like the picture. It’s supposed to be a live edge wood table and it’s a piece of rough wood painted to look like a piece of wood with grain. The top and legs are two different colors. Horrible quality, horrible craftsmanship, just plain horrible. We spent close to $6000 and it’s worth maybe $200. Buy your furniture elsewhere.
By CR
Response from Timberustic· Sep 6, 2026
Hi Carly, This is Alan Smith. I worked with you directly by email throughout this order, and I’m very sorry to hear that you are disappointed with the table and with your overall experience. I do want to clarify a few important details. The Ravennor Live Edge Solid Wood Dining Table is designed with a cleaner, more rectangular live-edge profile, rather than a heavily irregular organic slab edge. The table we produced followed that design direction, and we sent production photos at both the raw stage and the finished stage for your review before shipment. You approved the raw table and said it “looks great,” and after the finished photos were sent, you also confirmed that it “looks good.” The table is made from solid natural wood, not laminate, veneer, or printed faux wood. The finishing process can include staining, toning, and grain-enhancement work to blend natural imperfections in the slab and create a more consistent finished surface. This is part of the handcrafted finishing process. Natural wood can also vary in grain, tone, and stain absorption, especially between the tabletop and the base/legs, because they are separate wood pieces. I also apologize that the production timeline took longer than originally expected. I understand your frustration with the delay. However, I respectfully disagree that there was no communication, as we did communicate by email, sent production updates/photos, and waited for your approval before continuing with the next stages. If the color difference, finish, or craftsmanship appears significantly different in person compared with the approved photos, we absolutely want to review it. Please send us clear photos and videos of the specific issues you are seeing, including the tabletop, legs, finish, color difference, and any areas you believe are defective. Once we receive them, we will review the case carefully and work with you on the appropriate next step.
Alan Smith was courteous, prompt, and informative. He kept me apprised of where the process was at, and asked for my approval every step of the way. I really appreciated the sketches, pictures, and videos. The shelving piece came and was packaged extremely well so as not to be damaged. The only hiccup in the entire process was when the Postal Service delivered it, asking for a tariff payment by check or cash. That caught me off guard so I mentioned to Alan that it would have been nice to have had a heads up regarding the tariff in advance. He apologized and promptly refunded the amount. I couldn’t be happier with Timberustic or the piece purchased from them.
By Susan Z.
Response from Timberustic· Sep 6, 2026
Hi Susan, Thank you so much for taking the time to leave such a thoughtful review. I truly appreciate it. It was a pleasure working with you throughout the process, and I’m very glad to hear that you were happy with the communication, packaging, and the finished shelving piece. Thank you again for your kindness and for trusting us with this custom project. I’d love to see photos once the shelf is installed in its final space.
They did a wonderful job. The sink was a great addition to the bathroom seeing i did the bath room in oak it matches well
By Edwin S.
Response from Timberustic· Sep 6, 2026
Hi Edwin Thank you so much for your wonderful review! We’re very happy to hear that the sink turned out well and matches your oak bathroom. It was a pleasure working on this custom piece for you, and we truly appreciate your trust and support. Enjoy your new bathroom!
Amazing experience working with the Team on the order. Only bummer is that none of the shelves allow for a Vinyl record to stand completely upright. Would advise changing the dimensions in the future.
By Andrew
