Great support and quick turnaround!!!
Great support and quick turnaround!!!
By Eric A.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
491 reviews
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Since 2010 TimberPlates.com has made it easy for architects, builders, and homeowners to build artful timber framed structures. Our precision-cut custom and stock steel plates add beauty and strength to any timber frame project. We are dedicated to providing fast, friendly customer service at prices our competition cannot touch.We are a small, family-owned business located in the heart of Central Texas. But don't let our small size fool you. We use the latest in CNC Plasma technology to achieve accurate, repeatable, clean cuts every time.
Timberplates (timberplates.com) has 491 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 14 reviews with 4 stars · Clear filters
Great support and quick turnaround!!!
By Eric A.
Great quality with fast turn around. Powder coating was an expensive option, I got them done locally for a third of the price. The brackets should be offered with a square hole option for carriage head bolts.
By Roger J.
We love the look and quality, but we needed them for 6 inch timbers. They hang over a little bit so they must have been for 8 inch timbers. There was not an option to choose the timber size, but the description said they were for 6 inch timbers.
By Valorie
quick and well packaged!
By Ellen A.
Paid $40 extra dollars for 4 day shipping through FedEx. Took 8 days, hardly worth the price.
By Stephen H.
Response from Timberplates· Nov 13, 2019
I am sorry you were disappointed, Mr. Hellwig. FedEx picked up your package on Nov 1 (a Friday) and delivered them to you on Nov 7 (the next Thursday). That is 5 business days if you count the day they picked it up. You are about as far away from us as you can be and still be in the continental US - that was probably a factor. And while FedEx normally gets ground shipments across the country faster than that, as you might imagine there is not a lot we can do once it leaves our shop. FedEx wouldn't count the Sat and Sun as part of that delivery estimate. Perhaps that is where your expectation wasn't met.
The ordering process was easy. I would have given a 5th star but when I ordered the plate I couldn’t tell the exact color finish on the plate (there was a better narrative on the bolts). There should be a more exact narrative on the plates.
By Greg L.