ThumaReviews of thuma.com

I ordered the bed two weeks ago, and it has not shipped yet, despite the website promising shipping in 3-5 days. So far I have only received canned "it will be shipping soon" responses when I inquire on the status of the order.

I run a B&B and was looking for 5 sets of furniture & accessories. I had a lot of questions and wanted to speak with someone live. They refused so I decided no way am I getting in the middle of such an operation that doesn’t have instant customer & easy customer service.

My order arrived incomplete, despite a confirmation email claiming incorrectly that everything had been delivered. Customer service has been unresponsive and I see no mechanism to resolve. I can’t speak to the quality, since I lack the requisite parts to assemble my purchase, but the lack of responsiveness is inexcusable.

I purchased the bed and mattress. The bed is beautifully made and easy to assemble. I had some trouble with the mattress and Thuma stood by their product and replaced it. Their customer service is as advertised. I recommend them happily!

Ordered the king size frame in natural color tone. Upon opening my order half of the delivery was sent in walnut and half in the color I had ordered. I understand mistakes happen but my new king mattress included setup and haul away service. Because of this mix up my new mattress could not be set up upon delivery and is currently on the floor. Not sure how I am going to move a king size mattress on my own so this has caused quite a headache and inconvenience. I also scheduled off work to meet the delivery folks for the bed setup which should have been seamless if the correct frame had arrived. Currently waiting on the new correct color frame to arrive. I was clearly not expecting a large discount or anything but not even a slight incentive was made which I find a bit disappointing since my new mattress I paid for had set up included which I can’t get due to the error on Thuma’s part.

Too expensive for the quality. They use many small pieces of soft wood glue together to one piece to make it looks like solid wood and I think composite wood can be stronger than that. The design looks good but nothing else.

All in all, we love our Thuma furniture and bedding. Well-made, classy looking and the bed is very comfortable. Delivery and unpacking, however, were another story. We bought a queen bed with headboard + cushion and a hybrid mattress, two one-drawer nightstands, a dresser with four drawers, and a linen box quilt. Putting together the bed and dresser weren't difficult but definitely required a lot of effort for two of us in our early 80's. Delivery-wise, the six boxes containing the nightstands and dresser drawers, one to a box, arrived quickly and together. Everything was very well packed, which makes for a lot of cardboard and other material to cut up and dispose of. The headboard, however, got stuck in shipping limbo for almost a week. To their credit, Thuma customer service noticed this and got it moving again before we contacted them. The linen box quilt also got hung up in shipping. We had to email customer service, who followed up and was told by FedEx that the box was lost. Thuma asked us to check around to see if we could find the box (which was annoying since we'd told them it hadn't been delivered). They then did ship us another, which came quickly. Buyer beware. Just know what you're probably in for when you make a Thuma purchase.

Id like to think there would be better quality control on a $1000.00 bed frame. Upon assembly one of the main screws that holds the bed together won't screw in because the receiving end bolt/threads was obviously pressed in incorrectly. (I have pictures) Wouldn't you check this critical assembly point before sending a bed out to the consumer? To my 2nd surprise, there's no customer service phone number, just an email...for service on a $1000 bed frame? After sending in my email request for help I got a cavalier robo-response email telling me they'd be back to me- in 1-2 days. 1-2 days. Since Ive already gotten rid of my old frame I guess it's an air mattress for me until Thuma has time to address my problem. Terrible.