So responsive and helpful
Belen was so responsive and helpful and clearly explained everything I needed to do on my end. Our issue was a little strange and Belen did so much to figure out what was going on and provide a solution.
By Amanda
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
546 reviews
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Blazing fast WordPress themes, gorgeous landing page templates and conversion-focused plugins, all designed to help get you more traffic, subscribers and customers.
Thrive Themes (thrivethemes.com) has 546 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
546 approved reviews, newest moderated first
Belen was so responsive and helpful and clearly explained everything I needed to do on my end. Our issue was a little strange and Belen did so much to figure out what was going on and provide a solution.
By Amanda
Alyssa went out of her way to help me with a challenging issue. Her replies were fast, very friendly, and helpful. Thank you so much!
By Melanie P.
Had a tricky mobile scrolling issue on my site that turned out to be a CSS conflict specific to my setup. The support team tested thoroughly, traced it to negative margins on the footer, and explained clearly what was happening and how to fix it. Quick turnaround and genuinely helpful throughout. The theme itself has been solid and flexible to build with. Highly recommend.
By Pablo Guzmán L.
Lately i submitted 2 different support requests to Thrive Themes on one day. I was thrilled to receive an answer and perfect solution to my hurdles within a few hours. Explanations were so clear and lead me step by step through the process, it immediately worked out and solved my problems. Many thanks!
By Barbara
Toller Service, Problem wurde behoben! Vielen Dank!
By C. S.
Excellent support experience. We had a very specific Thrive Architect issue that was difficult to diagnose. The support team investigated thoroughly, identified the root cause, provided a clear explanation, and implemented a working solution. Communication was professional, detailed, and helpful throughout the entire process. Special thanks for not just fixing the issue, but also explaining what caused it and how to prevent it in the future. Highly appreciated!
By Romana H.
This theme is cumbersome. While I like the look of my site, this theme slows down everything. I bought it so I could run my courses on my own website, but the payment process is so convoluted, it was unusable. Support is awful. It takes days to get anything resolved. They crashed my site with their changes last week and gave me an error message that I had to pay. I did it didn't solve the issue, which I solved myself the next day. Today they charged me again. Update: Thrive refunded the duplicate charge with a heartfelt apology.
By Al P.
I’ve been a subscriber of thrive for 6 or 7 years. 2 years ago, I stopped my subscription, and I checked carefully the conditions : they promised that I could always access to my website and use it, only losing access to support and new softwares (which was fair). But now suddenly 2 years later everything is blocked in my own website. They ask me to pay 599 dollars yearly to unlock my own content, access or edit any page. What a joke, and what a way to thank someone who spent more 2000 dollars in your products in the past !!! You should avoid this company and their products by any means if you don’t want them to block everything you built during years using their software. They used to be great, now they are the worst (I’m pretty sure that it’s not even legal to retroactively change the rules like this to force people to buy again a product they already decided to quit because they don’t use it much).
By Herve L.