never received product
never received product
By MM
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
315 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ThoughtCloud – Top CBD hemp oil manufacturer & supplier of CBD products formulated by the most experienced pharmacist in the industry!
Thoughtcloud CBD (thoughtcloud.net) has 315 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
315 approved reviews, newest moderated first
never received product
By MM
Order placed on May 27, 2023 is still in "processing" stage and I don't expect to ever get it. Seems the company is out of business, although the web site happily accepts new orders and payments. Their coconut oil-based CBD was the best, but alas, no more.
By Jack L.
I never received my order #501014, placed May 27, 2023! I have emailed and called several times. No response to my messages. I posted this information on your Facebook page. Others responded with similar situations. Are you out of business? Can you refund my money? ThoughtCloud processed my payment immediately. Should I report ThoughtCloud to the BBB?
By Teresa M.
I placed an order in May and have not received it yet. After trying to contact the company on all their socials, everything wither bounces back or the account does not exist anymore.
By Tahnee
BEWARE! NO LONGER IN BUSINESS BUT WILL STILL TAKE YOUR MONEY!
By Mary L.
This company has obviously gone belly up. Money deducted from credit card and product never supplied. I'm wondering if a scam has taken over the site. Email is defunct. Their chat help never responds. Someone needs to take this website down as it continues to take peoples money. Sad Thoughcloud was awesome now it's just a rort.
By Elly
Did not receive my order
By Derrik H.
Ordered CBD oil on May 25 and it’s still being processed. It’s now July 13. Very poor
By David S.