Great delivery service and helpful…
Great delivery service and helpful telephone team who assist with any account queries. Really helpful!
By Marionanne
Response from Thomson Dairies· Apr 12, 2022
Thanks for your feedback
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Local milk delivery service. Fresh milk, eggs, juice and dairy delivered daily to your home. Order online and pay by direct debit. We also work with Local bakers, Butchers and other suppliers to provide high quality produce.
Thomson Dairies (thomsondairies.com) has 671 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
671 approved reviews, newest moderated first
Great delivery service and helpful telephone team who assist with any account queries. Really helpful!
By Marionanne
Response from Thomson Dairies· Apr 12, 2022
Thanks for your feedback
Nicola was fantastic today. Sorting out my change of address with ease. Thank you👍🏻
By Lisa
Response from Thomson Dairies· Apr 12, 2022
Thank you for the feedback
Customer service is non existent - save yourself the bother and do not set up a direct debit with this lot. I phoned to cancel my orders when they randomly applied a delivery charge (no communication to say this would be added). I was told someone would call me back in an hour. Three hours later no call back; I emailed so they'd have it in writing that I wanted to cancel my future orders - so they added £25 to my final payment, which should have been less than £4. Avoid!
By Charlene
Had to cancel urgently and sent an email. Tracy McKay got back to me immediately and cancelled my order. Very good service!
By lisette D.
Tracey does it again. A wee email to cancel my milk for the holiday and within minutes I get a reply. All sorted. Thanks again
By Mrs F.
Fantastic service from Tracy - super efficient when responding to my email enquiry. Thanks Tracy!
By Donna B.
One of the few dairies that works quickly and cares about the customer. Milk is always fresh, I recommend organic milk and eggs. The taste from my childhood is very natural. Very friendly and professional customer service!
By Artur Lukas H.
The listener was helpful, sympathetic, organised and very reassuring today. Thank you
By shamala S.