I find that Nicola always updates and…
I find that Nicola always updates and replies to any emails in a quick and positive manner.
By Lynn
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Local milk delivery service. Fresh milk, eggs, juice and dairy delivered daily to your home. Order online and pay by direct debit. We also work with Local bakers, Butchers and other suppliers to provide high quality produce.
Thomson Dairies (thomsondairies.com) has 671 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
671 approved reviews, newest moderated first
I find that Nicola always updates and replies to any emails in a quick and positive manner.
By Lynn
Nicola responded quickly to my request.
By Jemima L.
Convenient for my family
By Graham A.
Pleasant and efficient
By Janis W.
AVOID Wish I had read the reviews first. Ok so the product is not the problem. The customer service was poor. Got a very rude man who actually hung up on me all because I said he was speaking at same time as me. Called back to sort this payment problem out. I cancelled DD because I was confused when their sight said to pay now so I paid with my bankcard immediately. I cancelled DD cause I wasn't paying twice. Anyways to cut a long story short I have never been spoken too so rudely. Manners cost nothing . Poor business practice.
By Miss S L.
Response from Thomson Dairies· Apr 19, 2024
Hi there, sorry to hear you feel the need to give 1 star. We stopped your delivery due to you cancelling your direct debit / payment method. We are here to help and advise. Call our office if you wish to discuss further.
Nicola responded quickly and with a friendly email.
By C. S.
Nicola was first class in dealing not only my most recent request but also others made before. Great Service.
By Customer
Great communication from set up & first delivery completed very quick.
By Shiree H.