Customer service good
Customer service good, cigars not so much
By Court
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
822 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Thompson Cigar Company (thompsoncigar.com) has 822 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
822 approved reviews, newest moderated first
Customer service good, cigars not so much
By Court
Charlie does a great job helping me to select new cigars to try. He has opened a whole new world of cigars to me. He understand what kind of cigars I like and is able to help direct me to the best ones.
By Jonathan
Quick shipping (faster than advertised), product arrived as ordered
By KEITH G.
I like the derringer menthol cigars. Is a good price.
By Robert
Great service, good cigars, reasonably priced!
By Robert M.
Great selection in stock. Quick shipping and always packaged well.
By Christopher
Great service an great price an cigars
By James
The selection and availability of the selected cigars seems to have improved or I am just getting lucky The transit time is good
By Douglas