Thompson Cigar Company Reviews | Read Customer Reviews of thompsoncigar.com

Monday, November 9, 2026 · Customer reviews of US businesses

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Thompson Cigar Company Reviews | Read Customer Reviews of thompsoncigar.com

Thompson Cigar Company reviews

822 approved reviews, newest moderated first

Aug 17, 2026
Customer service
Customer service
By Robert S.
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Aug 17, 2026
Thompson did go over and above
Thompson did go ver and above to make me happy with my last order.
By Terry
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Aug 17, 2026
Long time customer
I've been a customer for a very long time and even after some of my orders being delayed, this order was on time. Also sometimes my cigars are dry and fall apart. I always buy the acid tins. This shipment is fresh.
By Barbara
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Aug 17, 2026
Package was crushed...
Package was crushed.... some of the product was damaged. Worst I've ever seen from post office.
By Charles
Response from Thompson Cigar Company· Aug 18, 2026
Thank you for your honest review. We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to learn more about what happened and to work toward a resolution. One of our Resolution Specialists will be reaching out to you via email to discuss your concerns and determine the best way to address the issue. Our goal is to ensure your concerns are resolved and that you continue to feel valued as a customer. Again, we are very sorry for the frustration and inconvenience this situation has caused. We value your feedback and appreciate you bringing this matter to our attention. We look forward to the opportunity to make things right. Thank you for your patience and understanding.
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Aug 17, 2026
Service & Quality
Smokes are always pretty fresh. Boxed with plenty of packaging bubble wrap. My Cigar Guru is Raymond Maldanado ??. He is always Nice, Friendly and very Professional !
By Jacob
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Aug 17, 2026
It’s a good cigar to enjoy when time is…
It’s a good cigar to enjoy when time is limited. Great taste and scent. Very enjoyable with an old fashion bourbon.
By Eric C.
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Aug 17, 2026
The cigars were the worst I have ever…
The cigars were the worst I have ever smoked. It's an embarrassment to your company that you offer these. I don't think I'll order from Thompson again
By Barry
Response from Thompson Cigar Company· Aug 18, 2026
We are truly sorry to hear that the cigars did not meet your expectations and left you feeling disappointed. We understand your frustration when a product doesn't deliver the quality you anticipate. Your feedback is important, and we are reviewing our offerings to prevent similar experiences. Rebecca O'Leary, Thompson Cigar Company
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Aug 17, 2026
Pricing is always miss leading
Pricing is always miss leading. Regular and discount pricing is smoke and mirrors. Sounds like hugh discounts but you never know what regular price means. When there is a advertised discount, the discount is off some inflated price.
By Martin W.
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