Good service
Good service
By Frank
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
822 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Thompsoncigar.com has a wide variety of premium cigars online. Shop 90+ rated cigars to affordable cigarillos. Read reviews and discover deals and shipping offers on your favorite brands, humidors and accessories.
Thompson Cigar Company (thompsoncigar.com) has 822 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
822 approved reviews, newest moderated first
Good service
By Frank
Easy process
By Stuart
All of the cigar packs were nice and fresh except for El Carrillo- they were quite dry. A little disappointed in that but the rest were good
By Daniel R.
I get good cigar from Thompson. Good worker help.
By Michael
Easy to order. Delivered right on time. Very convenient.
By William C.
I was talked into buying a 40 pack of Lansdale cigar mixture because my normal brand was out of stock. Unfortunately, these are the worst cigars I’ve ever tried to smoke. They don’t draw and or produce any amount of good smoke. I may just have to throw them all away. So I called Thompson and they were generous to give me a refund. I appreciated the way Thompson handled the situation. Thank you.
By Robert J.
Response from Thompson Cigar Company· Aug 24, 2026
We appreciate you sharing your experience. We understand your disappointment when a product doesn't meet expectations, especially when your usual brand is unavailable. We are pleased to hear that our team was able to assist you with a refund. Your feedback is valuable as we continuously work to improve our product offerings and customer satisfaction. Rebecca O, Thompson Cigar Company
Every time I reach out to them for something they always deliver.
By Donn V.
A good selection of cigars made easily available with the convenience of online shopping. The prices are competitive and the samplers offer price discounts and a variety tastes.
By Dewater