Great introductory bundle!
Great introductory bundle. The RP's are fire!
By William
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
822 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Thompson Cigar Company (thompsoncigar.com) has 822 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
822 approved reviews, newest moderated first
Great introductory bundle. The RP's are fire!
By William
Thompson makes it easy, fast and affordable to get quality cigars!!
By Gary
clerk was very helpful and delivery was done in short time. i received e mails when ordered and arrival
By David
Giving a good selection to choose from and getting cigars to you in a timely manner.
By Mark
Cigars would not pull. Therefore useless
By Molly
Response from Thompson Cigar Company· Aug 24, 2026
Thank you for your honest review. We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to learn more about what happened and to work toward a resolution. One of our Resolution Specialists will be reaching out to you via email to discuss your concerns and determine the best way to address the issue. Our goal is to ensure your concerns are resolved and that you continue to feel valued as a customer. Again, we are very sorry for the frustration and inconvenience this situation has caused. We value your feedback and appreciate you bringing this matter to our attention. We look forward to the opportunity to make things right. Thank you for your patience and understanding.
Great Prices ,Great selection. Excellent customer service .
By Ernesto
Cigars are fine. However shipping is another issue. The option I selected was delivery on August, free shipping. My order sat in Los Vegas for a week and delivered to my address a week late. I contacted Thompson Cigars on the 15 and told it was a postal error and would be there the next day. I that did not happen. I called on the 17 and customer service could not explain the delay nor a delivery date. Delivery came two days later. Shipping through an unknown third person did not work.
By Robert9
It’s always easy ordering cigars through Thompson cigar company. As a delivery is always on time. I definitely have recommended Thompson cigars two friends to order from. Definitely satisfied with the process of ordering.
By Steven