Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
114 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a family owned and operated business committed to quality and customer satisfaction. Your happiness is our success! We are located in the beautiful Allentown, Pennsylvania, offering only the highest quality towels, bathrobes, and accessories for your home, spa, hotel and boutique. Luxurious Turkish Bathrobes for the whole family! We personalize and , customize right in here in our own facility. Our Monogramming team are masters of their trade. Questions? Please call us at 610-434-0728 or visit www.thirstytowels.com to see our selections for the entire family!
ThirstyTowels & Bathrobes (thirstytowels.com) has 114 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
114 approved reviews, newest moderated first
The robe I purchased is five-star quality, and the delivery time was record breaking.
By Dennis
Response from ThirstyTowels & Bathrobes· Jan 17, 2019
Dear Dennis, We are thrilled to hear that you are happy with your robe. We know time is a most precious commodity, thus thank you for taking the time to give us your feedback. Our family is grateful for your business, and hope to serve you in the future. Thirsty Towels & Bathrobes Family
WOW!! Same-day monogramming and same-day shipping. And that’s after I called to fix a mistake I had made when typing in the monogramming initials! Customer service is prompt and very helpful:) To add to this, upon receiving my towels I couldn’t believe the quality. I have washed them a few times now and I am quiet pleased at the softness and absorbency (purchased their presidential line) At least as good as Resto or Pottery Barn for much less of the cost. Thank you Thirsty Towels, I will be sure to recommend you to my family near and far. Will be ordering a robe or two very soon.
By BB
Response from ThirstyTowels & Bathrobes· Jan 17, 2019
Dear BB, We are very grateful for your feedback. Thank you so much for all the kind words, and the details of your experience with us. We are very proud of our team, and it is mighty encouraging to hear that our efforts, as well as the quality of our products do not go unnoticed. Thank you again for choosing Thirsty Towels, and we look forward to serving you in the future. Thirsty Towels & Bathrobes Family
I returned to ThirstyTowels to replace a bathrobe that I purchased several years ago which my husband loved. The robe was huge. I purchased the L/XL - as I had done with the original - but the robe was very long and the sleeves were too long. I contacted their customer service - sent them pictures of the old robe and the new one - - and they suggested I send it back and that they would measure it to see if it was perhaps the wrong size. They contacted me once by phone - had not measured it and when I explained the difference in the sizes the woman agreed to do a full measuring on her end. After not hearing anything for a couple of weeks I sent an email to follow up only to receive a response that said, we put the robe back in the mail to you last week! I received the same robe I had returned the next day with a type written note that said that they found the the sleeves were 1” longer than stated on their web site and that eventually it would shrink. I am now going to take the robe to a seemstress to modify it so that my husband can wear it. I am VERY disappointed in their customer service... I will look elsewhere to replace the other robes I have purchased from them. Too bad.
By Shirley
Absolutely amazing, heavy weight lounge/spa robes. Fast delivery turnaround. Truly perfection!
By Dennis
Ordered this robe for my husband. He loves it. Was worried about it being too small but it fit him just fine!
By Andrea M.
Love my thirsty towel robes for my daughter! Even with the personalization, the order arrived quickly. I would definitely reorder without reservations! The sizing is very generous, fyi.
By Sarah Y.
I have ordered from Thirsty Towels for years because of their excellent quality. This time I mistakenly ordered the wrong size bathrobe and the lady graciously helped me through the return and exchange process. The new one arrived and everything is good.
By long time C.
Bathrobe is perfect -- thick, thirsty cotton, very soft, very plush, fits well. Only drawback is because of the superior quality, it's so heavy! Package arrived quickly, and embroidered name was done well. Would recommend in a heartbeat.
By carrie
