ThinOpticsReviews of thinoptics.com

My black 1.50 need to be replaced due to broken nose clips. The last time this happened the process was simple and quick. This time I have called twice and sent an email. Today is business day 8 and I have had no response. Very frustrating and very disappointing. Particularly since I also purchased thinoptics for family and friends and have recommended them to others. Not only is thin optics reputation on the line, mine is as well.

I too have been calling and emailing with no response. This is the 2nd pair to break at the nose rest. Last time the replacement experience was as simple as a phone call, and this new process is ridiculous. Is the company going out of business?

These are great glasses & I have endorsed to many people who have also subsequently purchased. My 1st pair broke & the website replacement process was really slick & required just a few clicks & little information to complete. And couldn’t believe how quick they were posted out from US to UK. Now the nose support clip has snapped off, but have spent a couple of weeks trying to find a way to contact Thin Optics & process a replacement as their Website basically “blocks” you from be able to access & submit a request. Ended up leaving a note on their contact link but no reply for 2 weeks & no idea if they have received my enquiry or are dealing with it. Very frustrating. From a customer perspective, I can’t help feeling Thinoptics are going out of business as they haven’t a sustainable product or business model. Ps anyone thinking of switching to Nooze: I tried this brand 1st & although more sturdy: in my opinion are more bulky & uncomfortably on the nose due to the bridge pinchin. A less aesthetic design & much prefer the storage option on the back of my iPhone. 13/06 - Based on Thin Optics response I have now revised my rating as my replacement glasses have been despatched. Shame it took a poor review to achieve the desired result. But the subsequent customer service as a result has been 1st class.

Contacting ThinOptics Replacements via there website not going to happen. I have now changed my rating from 1 star to 3 stars because after writing my review on here I was contacted by Malinda from ThinOptics and she promptly fixed my problem. I received my replacement glasses in the mail this morning. So thank you Malinda from ThinOptics & thank you Trustpilot for getting my message heard.