Customer support is unhelpful
I've not used them for very long however it seems like my energy usage went up an extreme amount without me changing anything up, in fact I've actually been unplugging nearly everything in my apartment. My old company I was with told me I used about 930kw last month and somehow only a week into Think energy I've used nearly 410kw with no explanation. The customer support isn't helpful either with little to no explanation or helpful info to help me figure out the issue...they use ai or if it's a real person the real person is copy and pasting seemingly ai generated responses which I find ridiculous.
By Hailey W.
Response from Think Energy· Aug 6, 2026
Very sorry for your frustration Hailey! Unfortunately we are not in control of, and have no visibility into, your energy consumption to be able to tell you what you are doing to cause your usage to rise.



