Think EnergyReviews of thinkenergy.com

For 3 years, I have arranged for a group of houses with Air Source Heat Pumps to be serviced with Think Energy. This was beneficial to us and to TE as they could service all the properties in one or two visits. The number in the group wishing to use TE has dwindled from 14 originally to 6 this year. There are a number of reasons for this. I tried to arrange the service this year and was originally quoted £65 - a very reasonable price. However when I attempted to confirm date ( a month ahead) and numbers, the date was no longer available and the price had increased to £90. Not great customer service when I had gone to quite a bit of effort to ease the task for TE. Needless to say, I won't be doing any more organising for TE.

I've not used them for very long however it seems like my energy usage went up an extreme amount without me changing anything up, in fact I've actually been unplugging nearly everything in my apartment. My old company I was with told me I used about 930kw last month and somehow only a week into Think energy I've used nearly 410kw with no explanation. The customer support isn't helpful either with little to no explanation or helpful info to help me figure out the issue...they use ai or if it's a real person the real person is copy and pasting seemingly ai generated responses which I find ridiculous.

Difficult to reach the company,can't cancel online,and rates are no better than my usual provider.

I switched to this supplier late June to obtain their fixed rate deal that is supposed to run from July to December. I received notice that my enrollment was effective July 2nd. Still paying a high rate from the old supplier. I called customer service and was told that it was the Utility that decided the start date of the new rate. This is very misleading - I had counted on reaping the benefit of the new rate, especially during the Summer with its high AC costs, and running my pool

Price is way higher than my utility.

I received notice from ERCOT that my service had been switched to Think Energy per my request on May 16. As of today, I have called 3 times to ask when I would receive notice that I can create an account. I was told all 3 times it would be in a”day or two”. The last time I called, I was informed the system was saying I am in pending status. This is unacceptable. I wonder why it is taking so long to conduct a routine operation of having an account activated.

I have spent two days and several hours of multiple phone calls just trying to establish electrical service. The oncor website which i was directed to lead me through the start up process EXCEPT i needed a temp service for new home build. So after setting it all up and choosing a provider and paying my deposit, Think terminated it next day so that I had to start all over and request temp service with a new esid number and yes a NEW Higher electric rate. The website pages ask confusing questions I dont know whether they need a builder info or owner infor and I will probably have to do ANOTHER account for permanent which means ANOTHER rate change. I already hate you.

Man rang bell and pounded on the door. When I told him I wasn't interested he told me he wasn't one of "those guys" but had been sent by the state to make sure we were aware of our rights. I again told him I wasn't interested but he continued to try his sales pitch on me.