No Haggling with the customer over the…
No Haggling with the customer over the refund. I’m a real customer…this is not AI.
By Thomas
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
784 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
XSTANCE is the home of radically better footcare. Our mission is simple. To bring you real pain relief results, in record time, without the need for invasive surgery or overpriced physiotherapy.
XSTANCE (thexstance.com) has 784 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
784 approved reviews, newest moderated first
No Haggling with the customer over the refund. I’m a real customer…this is not AI.
By Thomas
These are better than I expected. Much better than inserts I bought through Amazon.
By Roberta T.
These are great! It feels like you’re walking on clouds. No pain since I started using them. Thank you.
By Renee M.
Did not particular like the insoles for me, but dealing with the company was a breeze and they were a pleasure to deal with.
By Turd F.
The fast response to resolve my issue.
By Marlene P.
Fast service and shipping. Worth the price. Comfortable and effective
By rob
The help was awesome. I sent an email listing my concerns and they took the time to address each concern individually.
By Kathy M.
This was my second attempt to return products I unfortunately was not able to use. Second time was a charm. I emailed my post office tracking receipts and was promptly refunded my money. (First attempt to return items had me fill out a survey asking why I was returning the products, etc. I submitted that form and had no response after two weeks. So I contacted your company again and was promptly told exactly what to do and received my refund. Glad I followed up.)
By Barbara