Great customer service!!!
Jason Lavelle was wonderful. Very responsive to my emails in a timely fashion. My experience makes me want to make another purchase from your company!
By Anita K.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
784 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
XSTANCE is the home of radically better footcare. Our mission is simple. To bring you real pain relief results, in record time, without the need for invasive surgery or overpriced physiotherapy.
XSTANCE (thexstance.com) has 784 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
784 approved reviews, newest moderated first
Jason Lavelle was wonderful. Very responsive to my emails in a timely fashion. My experience makes me want to make another purchase from your company!
By Anita K.
received product only days after receiving the ticket
By robin H.
It really helped with the pain in my heel!
By Carol
These inserts helped correct an issue that developed over the past few years, after foot surgery. I felt the difference by muscle soreness in my shins and calf area. I was OK with this due to the information provided with the inserts. I have noticed an improvement in my back and foot pain. I atttibute these positive changes to this product v
By Harold M.
Great product at a good price. I liked the money back guarantee, but do plan to keep them. Will most likely order another pair. I would do 5 stars, but the endlessly long videos to get to the checkout and then again after the purchase are really annoying.
By Darryl
Excellent, I’m able to stand longer. Feet and back hurt less.
By Deborah C.
CUSTOMER SERVICE WAS GREAT EVEN THOUGH I HAD ISSUES WITH THE INSERT ITSELF
By Anna P.
The insoles are as advertised but they seem to me to be different than those presented elsewhere and some are much cheaper - sorry.
By BigAcorn