thexebec.comReviews of thexebec.com

I had my Xebec 2 for 1 year and 1 month. Right screen went out and had lines through it. Customer service had no interest in replacing it, but only to offer me a very small discount to buy another one. I would not recommend this product to anybody. For the price you pay, it needs to be more quality product.

Am unable to buy a gift card can you just help me with

I purchased the Xebec Tri-Screen 3 in December 2025 for $752. Within four months of light, normal desk use by one person, the right screen began displaying severe distortion. There is zero visible external damage, not a scratch, dent, or mark anywhere on the unit. I filed a warranty claim with Xebec. After multiple exchanges, including an escalation to their Customer Support Manager, they denied my claim citing an "internal crack" caused by user impact or pressure. They made this determination entirely from a photo, without ever physically inspecting the unit. When I pushed back, they acknowledged in writing that this failure pattern is "consistent with similar cases they have seen in the past." I also found another Trustpilot reviewer describing an identical failure and identical denial. That reviewer noted the product has no screen protection when folded, meaning normal flex is enough to cause this failure. That is a design flaw, not user damage. I am a multi-product Xebec customer. I also own the Snap, which has held up without screen issues despite far rougher handling. The Tri-Screen 3 failed in four months of gentle desk use. Xebec's "internal crack" denial is a blanket mechanism to avoid warranty responsibility for a known design flaw in a first-run product. They are unwilling to stand behind a $750 product that failed under normal use.

You should know that the screens are highly sensitive and will get destroyed with no physical impact. $500 for a replacement and the customer service is horrible. Quality is worse than much cheaper alternatives. Not worth it.

The product is very heavy sitting on your laptop and the monitor always falls over. One screen hardly ever works. I have tried to contact them several times and they are either busy and you can't reach anyone or they don't respond.

Lots of positive reviews and feedback. I can’t disagree with most of it, but as an owner and user I will say that I’m disappointed with the support and customer service I received recently. I’ve used mine for over a year and never had to use the hdmi ports until recently, when I began using the tri-screen with a laptop that only has one usb-c port. So I connected the Xebec adapter and could not get one of the screens to work. I called support, they had me download and update the display software, no luck. Come to find out, the hdmi port is bad. But because I’ve owned it for over a year, their response was basically too bad so sad. I also received an email from someone l assume is in customer service when I asked to speak to them, stating that I had no other options but to spend $300 for a replacement unit. I responded to the email asking to escalate this matter to a manager as I feel that since the hdmi port was never used, Xebec should help resolve this problem. Had I known that it would potentially be an issue, I would have tested all the ports when I first got the tri-screen. Highly recommend that if anyone buys one of these, that they do just that. Since I sent the first email reply asking to speak to a manager, I’ve sent two more with no response to any of them. Seems I’ve been ghosted. That’s disappointing as I actually like the product and i’m simply asking for some help getting this product issue resolved. I work in the service industry and would never “ghost” a customer simply because they want to escalate an issue they have with one of our products. We always find a way to resolve the problem or concern and pride ourselves in retaining our customers, as they are the backbone of our success. So again, this is a good product overall. As for their support and customer service, I would say they could use some fine tuning when it comes to resolving these type of product issues. I would think they’d want to dig a little deeper in case there is a potential quality control or product reliability problem.

I want to like this product (especially after the price tag) More than one screen is required to do my job well while traveling but as I purchased it was not clear I would need an adapter for my Mac Airbook M2. Had to order & wait for that w/ additional cost. The instructions are not clear on the FAQ or the videos about connecting the adapter and you DO need both monitors plugged in (the video shows you only need one screen plugged in with 2 cords) After scheduling a support call the guy seemed annoyed to help me and that it was clear I needed to plug in another cord. I expressed the instructions do not state this. The cords/adapters are also very short needing extensions and more cords. Not very mobile friendly. Also there is NO protection for the screen when folded up and traveling. The screen got a scratch on the first transit. When you fold the screens they are exposed and a small amount of pressure can break the top screen. This could be a small change to the product but SOOO useful seeing this is a "travel/portable" screen extension. Given I paid $479 ish in total and still only have one of the screens working and it has a scratch I wish I would have went cheaper route.

Side monitors continue to drop out even after a "replacement unit" was sent out for $300 until I send the original back. We have tried multiple replacement cables and that also didn't not fix this situation. The monitors randomly go dark and reboot all of the time. The second unit is marginally better than the first but it's still not acceptable. The screen sizes are also extremely small forcing you to enlarge the magnification settings which causes problems with the scroll bars on browser windows. When you have problems, expect abysmal customer service which is pretty much non-existent unless you badger them for answers. It's a solid concept, but the execution falls way short. This is better suited for someone who doesn't actually work but likes to sit at Starbucks ogling the baristas while pretending to run a hedge fund.