The VetsReviews of thevets.com

“The Vets” totally took over a smaller mobile company called Bettervets who were amazing! Got rid of half the providers including my dogs and left half the animals with no service, meaning when I had no idea about the merger I called to make an appointment to find out not only was my dogs doctor let go but they don’t service the Northeast area of Philadelphia! So what happens now? What about his medication, who will come out and check on him since he has a spinal disorder. just another bigger corporate take over just like all the hospitals!! They have no answers for me, my dog does not have a mobile vet anymore, so I guess that is a reflection of how much they care about your pets!!

Awful. Since they are not based anywhere once they leave you cannot connect. I had an appointment in January and wanted my prescription sent to Chewy. March 2 I requested the prescription It is March 23 . It still has not been done. I have called and emailed EVERY day but it is a call center abroad.

Just don’t. My local mobile vet clinic was absorbed by the vets. At first, I was interested in their membership program and decided to give it a try. I didn’t understand the terms and attempted to cancel the membership the very next day. This turned into four months of back-and-forth conversations with the vets. Their customer service is abysmal. It is nearly impossible to get a hold of someone. They charged my card without my consent. It has now been four months that I have been trying to resolve this issue. I actually had to cancel my card because they continually charged my card without my consent while I frantically tried to get a hold of someone via phone and email over four long months. I must have made over 50 points of contact trying to resolve this issue. I have never lost such profound trust in a company as the vets. Do not trust them with your card or any financial information. If there is no communication and transparency, the company is predatory and has no business near your finances. Learn from my mistakes. Just don’t.

The vets who work for this company are wonderful. The company itself and its customer service is terrible. I have been trying to resolve an issue for months now that is 100% their fault, and they won't respond to my emails.

Unfortunately this company absorbed the company that my mobile vet was working for. He is great. His new company is terrible.

Impossible to get someone to call you back! My dogs medicine has 5 refills and I contacted them a week ago with promises a refill would get sent in, I've had to email them 3 times and my poor dog is still miserable. I'm going to my local vet today and spend more money because this place can't return a call/email. I'd definitely call your local vet, these people aren't good.

Unprofessional. The Vets rescheduled our appointment without reading the patient's records and 1/4 of my pets could not be seen. Last year, I paid 3k for their visit and they are unable to read a dog's patient record. Unacceptable. Protect your pets and your money.

First, I want to acknowledge that the vet tech was absolutely fantastic. She showed exceptional care and compassion for my dog, and her bedside manner was truly wonderful. However, my overall experience with The Vets was incredibly disappointing due to a lack of communication and transparency. I contacted The Vets regarding specific issues my dog was experiencing, which I had detailed in my initial inquiry. Given the nature of my concerns, it should have been made clear beforehand what the mobile clinic was capable of handling. Unfortunately, this didn't happen. When the team arrived, they essentially performed basic checks like taking my dog's temperature and pulse--things I could have done myself, and actually I did take her temp for them because she was uneasy having them do it--and charged me $168. Despite their visit, I am still extremely worried about my dog's condition. Because they did not diagnose, or treat. Just gave a list of worst possible scenarios all involving surgery or quite obviously death. The vet immediately suggested that my dog would likely need to go to a clinic equipped with X-rays, which could have been communicated over the phone, saving both time and money. Instead, I am now waiting on Christmas Eve for an urgent care clinic to open, praying that none of the frightening possibilities the vet listed turn out to be true. While the vet was polite, it was frustrating that he seemed to assume my dog's care would require another facility before even examining her thoroughly.And given that he was able to determine this based on my description, why was this not determined before confirming my appointment and taking my money. This lack of preparation and failure to set clear expectations over the phone made an already stressful situation much worse. I wish The Vets had been upfront about their limitations so I could have sought appropriate care for my dog sooner. While the vet tech was excellent, the overall experience left me feeling let down, out of pocket, and still anxious for my dog's health.