The Swiss ColonyReviews of theswisscolony.com

12/8/2022 Horrible customer service. Placed an order in good faith. Credit card charged the same day. Received an email that order was on the way a few days later. I reached our and asked for a tracking number. Tracking number showed it was just a created label and no order received. One week later a new charged showed up on my bank account. I called three times. They confirmed i had one charge( total of both). Would not investigate the second charge. Lots of noise in the call center. I explained that I just want to cancel my order and ALL charges returned to me. She hung up On me. I have sent emails and more calls no response. BUYER BEWARE- DONT BUY FROM THEM

I placed an order for Christmas gifts (desserts) to be delivered for family. One item, they emailed to let me know was no longer available and I could call to replace it. Less than 4 hours after my email notification, I called. I was informed that I would have to pay an ADDITIONAL $23+ in shipping due to the other items on the order already shipped. So my $26.99 box of chocolate then became over a $50 order (after fees and tax). Ridiculous. When there are SO many other options out there for gift giving around the holidays, not a good way to do business. The items shipped will be my last and FINAL order (ever) with this Ridiculous, over-feeing company.

first,its late.the date changed,and then it changed again to"delivery date unavailable "...it was perfectly timed,and I ordered way early,to get him your delivery,as well as his things in the regular mail,all at once...so he got what was snail mail ,which is what I mailed like a card, got there before your delivery And it threw off the timing of the whole experience. I am very disappointed, and this is actually currently happening ro me right now,so far its day 3 delay so we will see,but either way,it just didn't work out.

I ordered several items that had shipping price included. I later Noted, the cost reflected when I ordered was different than my invoice reflecting over $30 more. I called to speak to customer service to discuss what extra I am being charged for and get (initially) an automated run around that only provides 3 options of which none of the options are available to speak to customer service representative regarding an already placed order. So, the only way to get past the automation is to choose you are placing an order. After finally getting a human on the phone line, the situation ends up with pure frustration as it is evident that the customer service agent does not reside in the United States nor really speak or understand English as well as one would deem necessary to discuss concerns regarding his or her order/account, or even place an order for that matter. Again, after explaining my situation about 4 or 5 times so the representative understands what I need, I am transferred to another person who makes it evident that she is going out of her way assisting me and presents herself quite rude. First, I explain my concerns and the woman identified as Mary assumes I had made an expediated order to explain the additional costs. I persistently say no. Then, she rudely states "your order has additional charges because it is outside our guidelines." I said that I never seen anything about additionally charges prior to placing the order or following the procession of placing the order. The woman responds rudely "Yes, it is there because I put an order into Hawaii each year and have seen the statement about charges." I explain that since I paid for delivery on my items instead of choosing the option without delivery extra costs it appears I am paying for shipping twice. The woman continues to argue with me without providing an explanation to my question. I inform the woman that her customer service skills are not the best and I want to speak to a supervisor. The woman responds nastily that my customer service skills are bad too and she feels sorry for my customers. I may add that Mary has no idea what I do or what kind of work/career I have as the only provided info to her was I do not want to sit and argue with her as I need to get back to work. It continues to only get worse from this point on and Mary continues to argue, refuse to allow me to speak with a supervisor, and make unnecessary snide remarks. So, again I request to speak with a supervisor. And, then I sit and sit in silence now. I ask Mary if she is present and if she was going to transfer me to a supervisor. Mary pauses quite a while before answering back and states "I have to write what occurred here between you before I transfer you to a supervisor." I further remind the woman I am at work and request she transfer me while she is writing whatever she is writing. The woman states rudely back "I have to be sure I note everything you said to me, so the supervisor knows." I tell the woman I hope our call is being recorded because I cannot believe how her behavior is acceptable. The woman again rudely tells me "I am 68 years old and have cancer and it takes me awhile to get things done." I respond to Mary I am sorry she has cancer, but this all is really not my business, and I would like to speak with a supervisor. she then hangs up the phone. All and all, I have ordered from Swiss Colony since 2005 and will stop this year for FINAL good. The shipping costs are ridiculous, the portions are less and less, and their customer service is worse than AWFUL.

Website is the WORST! Swiss Colony lost a sale. I had nothing but trouble just trying to enter the recipient’s address, so I just gave up. The ordering process is VERY convoluted!

Products are overpriced, shipping is high, products are packed in plastic. The person that I ordered the items for saw what I ordered because the shipment was just shrink-wrapped plastic. Never again.

Ordered food, paid with my credit card for the full order. Next day out for delivery. I check FEDEX and they claim I will get it in two days. I get nothing. I check FEDEX again, and they say two more days. Still nothing. Check FEDEX again, and now they do not know when I will get my perishable package of food. Lovely. Should of checked here first before placing an order. I guess delivering food is not high on their to do list at the company. Food should be delivered within days after it gets shipped. Not a week.

Their website is so frustrating to navigate. I am a long time customer but ending our relationship as they are so costly when you assess their credit rate (over 25%) and the sheer lack of a true customer focus. Buying off Swiss Colony for Christmas giving has been a family tradition.. but no more. They fail to grasp the nature of our "free market" religion... basic tenet of the "faith" is Consumer Sovereignty... yet they demonstrate a business model that embraces: "for every customer we lose, we get 5 new ones so why bother listening to complaining customer" I wish I was wealthy, I'd buy the company just be able to fire the staff... make the company into a "happy" place.