The Sleep Loft - Online Mattress ShowroomReviews of thesleeploft.com

Our specific need was addressed.

Great experience, very helpful sales associates.

I loved that I could try all of the mattresses I saw online before purchasing one. Olivia was very knowledgeable, super-helpful and patient! She didn't rush me or try to pressure me into a decision. I told her what my needs were. I tried four different mattresses, and she gave me the time I needed to evaluate each one. It turned out the first one she showed me was the right one, but she let me figure that out for myself. I highly recommend this place!

Very professional service Salesman very good attitude Brought a very good bed

The Sleep Loft was the best discovery I made during all my research for a new mattress... At retail locations, buying furniture, appliances or other large purchases has often come with the stigma of a salesperson that is too anxious or annoying in "claiming the shopper" to get their commission. This is one reason the rise of online mattress purchases has probably happened. That, and the improved quality and delivery convenience of those mattresses. However, when dealing with two people with slightly different sleeping preferences (and no budget for separate adjustable sides), it becomes a little more difficult to just read the myriad of reviews and ratings to come up with a proper selection to just blindly order online. Yes, there are long trial periods and warranties that come with many of the latest online "bed in a box” options, but that doesn’t always help with the initial hurdle of a decision. Now, enter The Sleep Loft - At every point of contact with them, I had a great experience, starting with Customer Service. My conversation was one of the most pleasant and informative I’ve ever had with any Customer Service person. Then came the showroom location - we went to Paramus. Bobby was totally chill and knowledgeable. He let us explore, guided us as needed. No pressure, no hovering. We had planned for another stop to try mattresses, but didn’t need it after this one. And finally the delivery - communication in multiple forms, efficient in execution, respectful of our home. For all these reasons, as well as match pricing to online discounts, I couldn’t have asked for a better experience buying a new mattress. As an online mattress showroom, The Sleep Loft serves up that missing element with online shopping - a chance for the extra test that comes with initial touch & feel. I am literally writing this review following the delivery of our new mattress, so cannot comment yet if we made a good selection. However, should there be any reason NOT to love our purchase, requiring an exchange or return, I feel confident that The Sleep Loft will continue their exceptional customer service. Only time will tell on that. Meanwhile, I highly recommend them and hope that all the locations live up to what we experienced with the Paramus showroom.

Great experience at the showroom, very helpful staff and an easy process. Unfortunately, they completely flubbed the delivery. After asking me to pick a day, they did not show up on that day, and seemed confused when I called. Had to reschedule for another half a week out. Really a shame as their service was otherwise good.

Very helpful -trying to make us happy with our purchase and get the most restful sleep possible. It’s hard to know when you try a mattress in the showroom.

Good service