The SillReviews of thesill.com

A year ago, I loved The Sill. Now, not so much. On 8 December I placed my order--a plant and planter--for a birthday gift. The plant finally shipped on 12 December. It arrived on time (barely) a few days later. My order was listed as "delivered" and "fulfilled." Nothing was said about my $42 planter. I tried to contact The Sill. Chat was disabled. No phone number was listed. I sent a note. Three days later, I've heard nothing. I disputed part of my order. At least my credit card company has someone doing customer service. I wanted to continue supporting this small business, but I'm moving to their competitors. (C. Turner)

I ordered almost $1000 worth of plants and pots. When everything arrived, a majority of the plants were badly damaged. The leaves were either broken, black or wilted. I contacted the customer service within the 30 Customer Happiness Guarantee. They were only willing to refund the cost of the plants, but I would need to pay out of my own pocket the return of the pots that came with the plants. There was no way I was going to allow them to double dip for the cost of the pots. My advice, stay away from The Sill and buy your plants for a local nursery or Home Depot. The plants are in much better shape and the customer service doesn’t suck!!

This company is horrid do not order any plants from them . They sent me a rotted plant with a brown fungus all over it for $85.00 and promised to give me a refund with 30 day guarantee. I sent them the picture and they still have not refunded my money .

If I could give this 0 stars, I would. I purchased a begonia maculata from The Sill, believing they were a good, reputable seller. 1. The plant was originally listed for $48. I added it to my cart to "think about it" for a few days before purchasing. When I went to actually purchase it, the price was increased to $68 (which is a lot for a fast-growing and relatively popular houseplant). But alas, I paid it because none of the local nurseries currently have it in stock. 2. They shipped via UPS economy shipping (the kind which has no tracking available). The plant was in the mail for 6 days. I opened it immediately when it was delivered. 3. The plant was dead on arrival. 4. I reached out to them and they offered to send a replacement, but did not offer to do anything different from the original order (i.e. they were basically saying the plant was going to sit in the mail for another 6 days like the last one, because that's their "standard" shipping). 5. I asked them to expedite the shipping so the plant wouldn't sit in the mail for 6 days and die, and the girl said she would "request it, but couldn't guarantee it would actually happen". What does that even mean? I guess they just want to ship me replacement begonias over and over until they finally get lucky and hit a weather window that doesn't kill this plant in 6 days? Do yourself a favor and buy from someone else. The Sill has no interest in getting a healthy plant to you and no interest in you as a customer.

Completely different than the Large plant promised. It was half the size and they never emailed me back. Sill sucks, customer service sucks. I would give a negative 5 if i could. You guys are absolutely the worse kind of deceptive liars.

DO NOT PURCHASE ANYTHING FROM THIS COMPANY! I bought a plant from The Sill and received it on May 24th. Upon opening the package, I was quickly disappointed when I saw the condition of my new plant. It had fallen out of the pot and was jammed in the bubble wrap, the stick had shot through it, almost breaking it in half. The middle leaves were dead, the rest of the leaves were limp. My husband gave me a gift card for Mother's Day to use with this company, which I applied to this order. I then spent an additional $25 to pay the balance. In total, we spent $51.72, a lot of money for this sad/dead plant. According to their website, The Sill guarantees their plants will arrive in "happy, healthy condition. If not, we replace them for free as part of our 30-Day Customer Happiness Guarantee." Per instructions on their website, I emailed the company immediately upon receipt, explaining the condition of my new plant. This was on the evening of May 24th. I have sent three follow-up emails since then (one on Friday, May 26; Wed, May 31st; Wed June 7th). Their website states that it may 2-3 business days to respond. It has been over two weeks. I have heard nothing. I even went on their online chat, waited for almost 20 minutes to speak with an agent.; no agent arrived. There was an automated directive to email the company, which I had already done three times. I'm disappointed in the service I have received, and the zero regard for customers who pay a lot for these plants. You can get better plants (at a cheaper price and with better customer service) at Lowes, Home Depot, or your local nursery! Stay away from this company and do not waste your money!

Received broken and completely damaged plant that I paid $74.00 for. I have sent several messages and pictures, and I have had ZERO response. Sent messages via email and chat. No Responses at all. This is my first and last purchase from this company!!

Non existent customer service! I received my order last week but was missing 3 out of the 4 items that I ordered. I have been waiting online with their AI chat for 20 minutes but no one has responded yet. I also emailed on Friday. I can’t even do a charge back because I used a gift card. You should have a dedicated team who responds to order concerns within 24 hours and a phone number where you can be reached. What’s worse is that the retail stores can’t help or guide you in the right direction with either. Not to mention EVERYTHING is overpriced!