Bunny Cactus Arrived Broken
My bunny cactus came with one of its arms broken off. I can’t find anywhere to upload a picture of it or file for a new plant.
By Molly B.
Monday, November 9, 2026 · Customer reviews of US businesses
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Your garden center online. Easy-care plants delivered to your door, anywhere in the USA. Indoor houseplants and locally-made pots. NYC plant care workshops.
The Sill (thesill.com) has 461 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
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My bunny cactus came with one of its arms broken off. I can’t find anywhere to upload a picture of it or file for a new plant.
By Molly B.
My plant had several nats flying around on top of the soil, after unboxing. I switched out the soil and treated to be safe. Now, a bundle of the leaves yellowed in spots. It is not sitting in water, so I've just been keeping an eye on it.
By Sarah Ann H.
Plants arrived okay but both had some damaged and brownish leaves
By Jennifer M. C.
It took weeks for it to arrive. Yes, it was extra cold for a few days and I know they were holding the product to prioritize the plant's health, but still, the overall experience was not worth the long wait. Prices are on the high side and the amount of packaging is insane. I received a huge box with a tiny plant inside and a lot of plastic used to protect it during delivery. It felt excessive on the packaging. The plant was great quality, beautiful, all perfect in that sense. I would give it a 5 for the plant, a 4 for the packaging, and a 3 for the delivery.
By João Paulo A.
This was a replacement for an item that arrived damaged and the replacement was damaged in the same manner as the first.
By Daviduccio
Plants don't drain and are already wilting.
By Travis
The plant has some sparse areas where the leaves have fallen off (maybe from travel?) but otherwise looks great. Seems very happy in new space
By Amanda M.
The cactus looks almost died…
By Yu Syun W.