The Shade StoreReviews of theshadestore.com

This is probably the worst company I have ever done business with. It took 6 months and multiple remeasures to get the shades to even fit. ....And wow are they ARROGANT!!!! Every time they messed up, they treated us as a problem. Now after 6 months we are filing a lawsuit.

Do not use The Shade Store. It is just as expensive as hiring an independent designer, but with TERRIBLE customer experience. I waited months for my draperies, spent thousands of dollars and then had a disrupted installation process due to the WRONG HARDWARE being shipped with my drapes, making install impossible. Their customer service is atrocious. I literally had half an installation in my primary bedroom for 3 weeks because they couldn't schedule the installer sooner...even though the corrected parts were finally on-site. My local designer at the Shade Store was NO HELP! I had to call Customer Service daily to try and get the service that was her job to provide. Their business model is severely flawed. Run away.

Currently facing many of the same issues flagged in earlier reviews. It's been over a month since the motor broke on the shade, with no idea of when we will ever get it back. They first scheduled, then canceled repair appointment because they did not have parts, rescheduled it for 3 weeks later, then announced that it should have been obvious from the photos that it needed to be sent back to the factory. Now no shade and no updates. A black hole of communication. Very disappointing and wish our designer had not used them.

Defective $4000 motorized shade. Seam fell apart after 1 month. They came and got it, put up cheap paper temporary which fell down after 24 hours. Over a month passed with no repair and no return calls.

We wanted to have a better rolling shades than available in the internet, our window is larger than usual (106” wide ) and we wanted it to be motorized, thinking that the shade store is high end we ordered our bedroom shades from the shade store. Our shade arrived in the weekend, when opened the package we saw that the charger cable was frayed, it is a fire hazard . I called the customer service right away, sending the picture of the wire, he told me that the battery assembly replacement would arrive in 5 days. Then I got a message asking about the picture again on Monday, sent another one, then another request for another picture, sent again. Then silence! I called the customer service asking about the status of the replacement, he said that their QC department needs to approve it. 4 days passed since we reported the defec, there is no news yet, I have paid $2500 for it, roll is sitting on the floor in my bedroom, i will be using internet stores for other rooms UPDATE on my review We got the replacement battery pack 10 days after initial request, installed it and it works. I keep my review at 3 stars since the first package had frayed wires something that shows lack of quality control before shipment, I hope the shade will keep working

I have spent a considerable amount of money with the Shade Store over the years, however when I tried to set up an appointment in recent months. I was blown off, staff scheduled appointments and did not show up and then they just stopped responding to phone calls. This was the Montclair NJ location. Beyond horrible customer service. I regret ever using them for my shade needs.

Have had electric shades in two other homes in the pas. So we know how this all works. The shades themselves and the installation, and the quality were very good. No complaints there. However, I made it very clearer at the beginning of the purchase process that I wanted this system to integrate with our Apple home kit. We have had Lutron lighting and Lutron shades before and it is seamless. If this is important to you, do not buy TheShadeStore shades. They constantly disconnect from the Apple HomeKit and at this point I do not even use that integration anymore. Sounds like a small issue as I can still use TheShadeStore app, but as I said, I made it very clear that I wanted this to work seamlessly. I was assured that it would. It does not. We have had multiple customer service calls to try to fix the issue, however, quite frankly, the techs really do not know much about this. At this point, it is what it is. But we will absolutely use Lutron again in the future. 

Two of my remote controls broke, which meant I couldn’t raise or lower my blinds. I ordered replacements, but it took more than two weeks for them to arrive. When they finally did, I followed all the videos and instructions but was unable to pair them. I called customer service again hoping to troubleshoot over the phone, only to be told that no technician is available for virtual troubleshooting for another week. That means I now have to wait yet another week before I can even use my blinds again. For such a premium brand, this level of customer service is extremely disappointing.