Excellent to work with
Staff was very knowledgeable and friendly
By Scott M.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
314 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Explore Premium Saunas Leading sauna retailer in the USA. Our expertise is in the traditional Finnish saunas, but we also offer options for infrared sauna goers and steam sauna creation. Our educational resources can be found on our Youtube channel which goes by the same name The Sauna Heater. We help people build better saunas!
The Sauna Heater (thesaunaheater.com) has 314 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
314 approved reviews, newest moderated first
Staff was very knowledgeable and friendly
By Scott M.
I had a question and reached out through their website chat—within moments, a real person responded. They even went above and beyond by calling me, so it was easy to get someone on the phone ASAP. Even more, the call was after business hours! They called to answer all of my questions. Their knowledge, patience, and willingness to help made the whole experience easy and stress-free. I’m very impressed with their customer service and highly recommend The Sauna Heater to anyone looking for quality products and outstanding support.
By Daniel R.
Ordering was easy. Shipping was fast. Items were exactly as described
By Dave S.
I enjoyed the youtube videos and helped me decide on a path forward. In the end I decided that building a sauna requires more time that I currently have and The Sauna Heater had great options available to purchase a Sauna within my budget. Excellent customer service and they answered all my questions and concerns. Ordering went smoothly and Items have been shipped in a timely manner. Would use them again…
By MrNacho
I got what I ordered items came on time
By Jonathon T.
Great personal service
By Kathleen A.
customer service
By chris
I'm currently in the process of designing and building a sauna. I've been researching online and was not satisfied. then I discovered the sauna heater website. they have a sauna educational page on all aspects of sauna. almost every question I had was answered in a article or a video and further questions was answered on a chat with knowledgeable human( Ezra) who patiently answered all my questions and there was no pushy hard selling. these guys are expert and efficient and have great products. thank you
By Steve L.