therugdecor.comReviews of therugdecor.com

The rug is absolutely beautiful and very well made. It’s thick and very comfortable to walk on. I’ve read other reviews that mentioned communication was an issue but I received a reply within a day when inquiring about the rug shipment timeframe. I do wish there was an electronic way to track your rug as it nears completion but I will say it’s more than worth the wait!

I loved the flexibility you offered in sizing, design and color. We ended up ordering a custom rug and are very happy with the result. We will definitely be back.

As described and shipped quickly

This is my second purchase from Rug Decor, and I’d gladly purchase more. Customer service promptly responds to questions and the quality is fabulous for the price point.

I had an issue with a rug I ordered so I emailed the company. I received a response the very next day and an offer to correct the issue by sending out a new rug. I received the new rug promptly! I would highly recommend this company for the quality and beauty of the rugs but mainly for the EXCELLENT customer service they offer!

Good customer communication. Delivery was as expected

We ordered with some trepidation, given that TheRugDecor has no physical presence in the US (at least as far as we could tell). But after seeing TrustPilot reviews and then exchanging a couple of preliminary emails, we closed our eyes and jumped. Two months later -- to the day -- our beautiful custom rug arrived. It was 2.5 inches larger in one dimension, a half-inch larger in the other, and the colors were lighter than we imagined they'd be from online images. But no matter .. the rug is beautiful and well-made. We'll probably order another soon.

The colors online were very accurate and match my room perfectly. Considering it is a custom made to order carpet, it arrived quickly. It’s very soft and comfortable to walk on. It’s absolutely beautiful.