The Roosevelt HotelReviews of theroosevelthotel.com

The hotel is in a fantastic location and you can literally walk around New York. It's also very close to Grand Central station so you get get the subway to the Statue of Liberty in 15 minutes. Two bad points: 1. You get an hour of free Wi-Fi per day and if you want more it's $20 per day. 2. No tea or coffee facilities provided in the room.

Only seldom you get such a bad service! And for reasons I cannot imagine. You would think that this hotel would be interested in my attempt to book 12 rooms for 5 days = 60 nights - which I guess is a good order for even a rather big hotel? I have sent emails and called 6-8 times with no luck. The people i talked to: Christine, Richard and especially the girl at front desk did not want to help me at all. They pushed me back and forth between them, and did not try to listen to anything I said. As if they really dont like their job - being service staff/people. I tried to get to know a very simple thing (in addition to book the 60 nights): If we could reserve a meeting room for two days! In the fifth attempt I got an answer - which was a long list of different prices, taxes, service charges, technician crew charges and several other charges. When I asked to just get the totals, she told me repeatedly that I could do my own math.? This is really crazy - that a hotel does not provide any service better than this.