ThermoMateReviews of thermomate.com

not a complete product, need a venting kit that is almost the price of the unit

Finger weg !! Im April gekauft und innerhalb von 14 Tagen vom Kaufvertrag zurückgetreten. Nur 80% sollte erstattet werden.Bis heute keine Ware und keine Erstattung. 1 Monat über Paypal kommuniziert und den Streitfall verloren, da Paypal sich nicht zuständig fühlt, wenn Ware nicht einen Fehler ausgewiesen hat.

Im April einen Fehlkauf getätigt und innerhalb von 14 Tagen vom Kaufvertrag zurückgetreten. Darauf wollte Thermomate mir nur 80% zurück erstatten, ob wohl es nach deutschen Recht 100% sein müssen. 1 Monat über Paypal kommuniziert und den Streitfall verloren, da mein Fehlkauf kein Schaden der Ware beinhaltet. Jetzt aktuell einen Rechtstreit ausgerufen und darauf hat Thermomate reagiert. Ware auf eigene Kosten zurückgesendet und Thermomate hat 76,19 % erstattet. Rechtsstreit läuft weiter.

UNABLE TO GET REFUND. I bought a 5.5kw water heater which I found out was unsuitable before it arrived. I have tried multiple times to return this via their website and by emailing directly but they have been completely unresponsive other than one contact where they requested a video of the unopened box. I sent this but received no reply. Very frustrating and expensive mistake to use this company.

On January 23, 2026 I ordered a Thermomate Tankless Electric On Demand Instant Hot Water Heater - 240V | 8kW for about $200 to heat the water for a small kitchenette and a powder room. We received it several days later. As our construction project, like all projects, was unpredictable, we couldn't install the model until a little over 30 days after receiving it. The model, which indicates it should be able to reliably heat the water for two faucets, could not heat the water for even one faucet above luke warm and then only if we turned the water pressure way down on the hot water supply line. When I called Thermomate to return the unit, they refused to take it since it was a few days past the 30 return period. Alternatively, I ordered a 40 gal water tank for $400 which works very well. But now I have a useless on demand water heater that I paid $200 for. Next time I'll buy from Home Depot or Lowes or another supplier that has a reasonable return policy of 90 days or so.

The worst product and customer service. They don't answer on my mails

trhermomate customer service is poor. purchased a unit had it arrive plumber unboxed the unit only to find out the unit needs a stainless steel sleeve for venting. Incompatible with the PVC vent on current unit. contacted Thermomate and provided all details needed to receive a return authorization number. Theremomate replied I have to pay to ship the unit back to them and pay a 20% restocking charge. I then filed a dispute with my Credit Card indicating they RECOMMENDED the sleeve NOT THAT IT WAS REQUIRED! and that it took both a plumber and an HVAC installer to install the unit. Then when I said I would file a dispute the customer service people indicated couldn't return the unit at all. Blackmail I guess when you use a D+ rated company from the BBB this is the treatment you get

The worst product and customer service.