ThermadorReviews of thermador.com

Purchased an expensive double wall oven. Before first use I noticed discoloration on the stainless steel. I was asked to send a picture and with out even examining, Thermador determined it was due to use and care. This is absolutely diabolical as we never used the oven and it was brand new. I regret buying this oven.

Thermador has the worst customer service for warranty issues of any company I have ever worked with. Doesn’t matter if you take the time to register your product on install. They require original proof of purchase, along with an abnormal amount of information regarding the purchase. It takes forever to reach a customer service agent, and everyone says something different. After 3 kitchen remodels at 2 houses all having Thermador appliances, I am done. I will seek out another brand.

I have a Thermador Gas stove, which is 6 years old, I did have extended warrenty. Since the begining I had problems with one burner trying to ignite randomly. 2 service calls and the stove does the same thing. Thermador was more interested in who was going to pay for service and NO care given if my house would blow up. P.S. on one occation it actually did ignite..Thank God we were home. for 9k Im sorry I would never ever recomend in good concious this company to anyone. This has been faulty since day one and should have been replaced.

This complaint concerns a Thermador refrigerator costing approximately $10,000 that has failed to function properly within its first year of installation and the company’s continued failure to repair or replace the appliance despite repeated assurances. My daughter purchased this refrigerator as part of a home renovation. The appliance was selected and ordered by an interior designer, but my daughter paid the full cost. The refrigerator was delivered and installed by Thermador or its authorized agents. From early on, the refrigerator failed to operate properly, despite being less than one year old and still under warranty. My daughter contacted Thermador immediately. She was repeatedly assured that service would be provided “tomorrow” or “right away,” especially given that the household includes small children, one of whom is nursing. Despite these assurances, service appointments were postponed multiple times without notice, and Thermador representatives provided contradictory and misleading explanations, including claims that parts were unavailable, followed by claims that parts had arrived, followed by claims that repairs were completed—when in fact the refrigerator continued to malfunction. This pattern has continued for over four months, during which Thermador has: Failed to provide timely or effective repairs Provided inconsistent and inaccurate information Failed to resolve the issue through replacement despite repeated acknowledgments of ongoing malfunction As of this writing, the refrigerator still does not function properly, and Thermador has not provided a permanent solution. Additionally, Thermador incorrectly listed the interior designer as the owner of the appliance, despite the fact that my daughter paid for it in full. This error has created unnecessary complications and raises concerns about improper documentation and ownership records. A refrigerator at this price point is marketed as a premium, reliable product. Thermador’s failure to repair or replace a defective appliance within a reasonable timeframe constitutes a failure to honor warranty obligations and basic consumer protections. Resolution Requested: Immediate full replacement of the defective refrigerator or Full refund of the purchase price, including associated installation costs Thermador has had more than sufficient time to correct this issue. Continued delays and excuses are unacceptable and constitute unreasonable hardship to the consumer. This complaint is submitted in good faith with the expectation of prompt resolution. If Thermador fails to act, this matter may be escalated to additional consumer protection agencies and legal counsel.

I had an amazing experience with Thermador’s customer service, thanks to Lina Sirchia. After struggling for a month without any response, Lina reached out to me and handled my issue like a pro. She listened attentively, showed genuine concern, and followed up promptly. Within half an hour, she provided a solution and successfully arranged for a replacement of my cooking top. I’m incredibly grateful for her outstanding support! Thank you, Einat Fishman

If I could give less than 1 star I would. Thermador Customer Service is appalling. We purchased an entire suite of Thermador/Bosch appliances for a new home build. The first oven did not work - it came with a broken fan. Then the mother board went - that was year 1. The giant refrigerator - kept freezing the cooling system and icing the fan. We had technicians out 4 times to repair and thaw the refrigerator. Then we went through the replacement process when the closed refrigeration system failed completely. That took months of back and forth service and finally replacement. Then refrigerator number 2 had to be serviced within 6 months - for the same problem. Ah - they said they fixed that problem which was a sensor engineered too close to the cold so it didn't sense temperature properly. A design flaw. So they repaired that for $600 - and it should have been under warranty. 4 months later the refrigerator stopped completely without warning. That was August. Back to the repair technicians - ok we can probably fix this - $2500. Wait - that's under warranty isn't it? Down the warranty road with Thermador customer service again... No parts available and we don't know when we can fix it. Our policy now is to replace the unit if we can't fix it. OK - so now weeks later we are still waiting the replacement. But we follow up - calls to customer service - need to be assigned a case number. next week got a case number - now they need reports from the appliance techs and they don't have them. We get them sent. Now they have it and it has to go up the chain for approval. Another week. ok looks like approval but now it needs a new case number because it's a different department not us. And "I suggest you go buy another refrigerator because it will take a while to get you a new one". Huh - that's what customer service recommends? Another week. Got the new case number. Wait - now the Appliance Replacement team needs to find a dealer in your area. But we know who the dealer is don't we? Nope - we have to put it into our process. BUT "suggest you find a rental company that might rent you a refrigerator because we can't say when this will be resolved". That's what their customer service suggested. Another week - ah sorry we are backed up and haven't begun looking for the dealer yet. Escalate me please. Get to supervisory customer service. "Sorry but it's not my department so I can't help you - that's Appliance Replacement". Please escalate me to them - Nope - "they don't talk to customers". Really. So now I will try to do their job - find a distributor, find the refrigerator model in stock and get them to reach out to AR because they might talk to a dealer. And get approval to let the appliance dealer they don't know they have to install the appliance they didn't find. Thermador you suck. I would say run fast in the other direction if someone suggests you purchase their appliances because nothing is worth the hassle of dealing with them. UPDATE Today - now in month 2 without a refrigerator. The official response to the dealer trying to get one to install is this ... Unfortunately, our warehouses are having difficulties right now, due to upgrades to our ordering program. They are working very hard to rectify the issues, so that orders will ship out. For this reason, ETAs are not possible at this time. If that isn't the most unhelpful and meaningless response ....

Unfortunately being in the home buying business I had heard great reviews about Thermador and their partner brands. When it came to buying high end appliances, this is what I chose. I bought a 11K colum fridge and freezer, stove, microwave and dishwasher. We freezer is terrible. We have issues with our ice machine/maker. It doesn’t work well and the drawers to not come in and out easily for cleaning. Our ice bin shattered (not sure why) and we have a constant light for replacing our water filter on. Not sure why on that either. The replacement parts are expensive and don’t bother to call Customer service they have no “tech department” they claim and do not get back to you on questions or answer them For that matter. It’s extremely sad to spend so much on appliances and have such terrible customer service. The dishwater does not dry anything well even on its longest cycle and it doesn’t clean very well. I would have to think long and hard about what I would buy instead of this brand.

We purchased all new high-end Thermador cabinet front appliances for our brand new home. Over the course of last year and a half, every single one has broken down. Right now our freezer has been offline for 2 months. During that time, Thermador service has treated us with the same level of urgency on our 4th call as on our first. Their policy is to not schedule the service call until their part arrives (usually in a week) but that means repair calls happen 2 weeks apart. Deep regrets over here.