ThermadorReviews of thermador.com

We spend 30K with Thermador and installed all their appliance 6 months ago. But microwave already broke , and we are going back and forth for 3 months to have it fixed. Really disappointed with quality and service. Do not buy thermador and instead spend that money with better quality product.

Disappointing Thermador Service Experience. I purchased seven Thermador appliances for my home because I believed in the brand’s promise of high quality and reliable service. Unfortunately, both have fallen short. I initially called customer service because my refrigerator wasn’t cooling properly. There were no error codes, but the internal temperature was clearly warmer than what the display showed. It took about a week for a technician to come out. The tech, was polite and seemed knowledgeable. He identified an issue in the upper section of the unit, took it apart, and defrosted it. He told me everything was tested and working. The refrigerator stayed cool for a day and a half—and then it completely failed. It became warmer than before the repair, and we ended up losing all the food inside. With three kids and three adults in the house, this wasn’t just inconvenient—it was a nightmare. When I called Thermador again on June 8, I was told the earliest someone could come is June 19. Eleven more days without a functioning refrigerator. For a premium brand, that level of support is unacceptable. I chose Thermador because I believed I was investing in quality appliances backed by quality service. Right now, I’m disappointed in both. I expected far better from a company with Thermador’s reputation.

Do NOT BUY THERMADOR APPLIANCES. THEIR TECHNICAL SUPPORT IS NON EXISTING AND THEY DO NOT HAVE PARTS AVAILABLE . THEY COULDN'T REPAIR OUR EXPENSIVE FRIDGE EVEN AFTER TWO MONTHS… TERRIBLE COMPANY AND TERRIBLE CUSTOMERS SUPPORT

We bought our Thermador refrigerator last June in December, Six months later the water dispenser stopped working. The tech subsequently replaced two valves which took him several months to obtain and we are still waiting on the third valve. Thermador claims they do not see the valve on the diagram and after six plus months is still doing absolutely nothing to solve the problem. Have had Wolf Sub-Zero in the past and seriously regret switching to Thermador. Customer service is the worst. We bought the whole kitchen from them, double ovens, microwave drawer, etc. you’d think they might want to keep a customer happy. Do not purchase their refrigerators. Btw, the ice maker, inside of a year, has already needed a repair as well. At least they accomplished that.

Purchased the 42 inch built in French door refrigerator. One problem after another. Their software on the appliance is just poor leading to numerous power cycles. Two circuit boards have failed. The ice maker does not shut off when full and fills behind the draw. This stops the draw closing. Post sales support is also poor, three months to get someone to fix a faulty circuit board.

Bad customer service in us. They charged me for a visit even though nothing was repaired and my oven had no actual problem. A lot of the appointment time was wasted due to the technician struggling with company systems and technical issues, yet I was still billed for it. The dishwasher issue was barely addressed, but extra charges kept appearing. I was told there would not be additional fees, then received another bill afterward. Overall, the experience felt more focused on billing than customer service.

We purchased a premium Thermador appliance refrigerator expecting reliability and support consistent with the brand’s reputation. Within just two years, the internal lights failed completely—hardly acceptable for a high-end product at this price point. The bigger issue, however, is what followed. Despite purchasing an extended warranty specifically to avoid out-of-pocket repairs, we spent over two weeks being bounced back and forth between Thermador and the warranty provider. Each pointed to the other, and ultimately we were told the repair falls into a “gap” between the manufacturer warranty and the extended warranty. This is not a gray area—it is a failure of Thermador’s warranty ecosystem. Customers are sold “peace of mind,” but when something actually breaks, the structure is designed in a way that allows both parties to deny responsibility. For a premium brand, this is unacceptable. A lighting system failing this early is already concerning, but the complete lack of ownership and accountability is far worse. At this price level, customers should not have to navigate loopholes between Thermador and third-party warranty providers just to get a basic repair covered. Bottom line: You can pay for the appliance and pay extra for the extended warranty—and still end up paying out of pocket because of how Thermador structures its coverage relationships. I would strongly caution prospective buyers: do not assume that “extended warranty” with Thermador actually protects you. Based on this experience, it clearly does not. Thermador, as part of BSH Home Appliances, needs to take accountability for how its warranty partnerships function in practice—not just how they are marketed.

I am extremely disappointed with both the products and customer support from Thermador (and by extension Bosch). My dishwasher has been out of service since February 20th, and as of today, it is still not repaired. The issue? A part that they continuously delay, with no clear resolution or urgency. Every time I follow up, the expected repair date gets pushed back again. There is no accountability, no proactive communication, and no sense that they value their customers’ time or investment. This isn’t an isolated issue. Last year, my refrigerator column failed during peak summer heat, with average temperatures around 95 degrees. It took THREE MONTHS for them to resolve that problem. Three months without a properly functioning refrigerator in the middle of summer is completely unacceptable. These are supposed to be premium appliances with premium service to match. Instead, what you get is unreliability, long downtimes, and a service network that cannot deliver timely repairs. At this price point, customers should expect dependability and responsive support. Thermador and Bosch have failed on both fronts. I strongly recommend that anyone considering these brands think twice. The products may look high-end, but the experience of owning them has been nothing short of frustrating and disappointing.