therapysites.comReviews of therapysites.com

After more than 15 years as a customer, I am finally fed up and no longer recommend this company. The prices are high, but the quality simply does not match. The website templates are rigid and poorly customizable, and the quality of the design work has been very disappointing. I recently paid for a website redesign, only to discover that basic functions were not working — contact forms, consultation requests, email links, and calls-to-action were broken. These are fundamental features that should have been tested before the site was delivered. The support has been equally frustrating. I have had to identify and repeatedly chase basic issues myself. After 15+ years of loyalty, this is extremely disappointing. Premium pricing should come with premium quality, competent design and reliable support. Unfortunately, that is no longer my experience. I have finally reached the point where enough is enough.

We use the email service as part of the TherapySites.com bundle. On two occasions, our emails received 'email does not exist' errors on our account, which is a critical operational liability for our practice. Emails were bounced back to the senders, and TherapySite.com could not even determine how many were bounced. They did not share the exact cause of the interruption. After the first occurrence (which lasted over one day), we were assured that they were taking steps to prevent similar incidents in the future. Regrettably, the same issue happened 3 months later. In addition to emailing, we called support twice. Later in the day, we regained access, but no one called back and confirmed when the issue was resolved. We are very disappointed in having to deal with the same issues again.

I am a seasoned therapist and decided to use Therapysites to make me a website and paid extra for the SEO services. I have had the website now for five months and NOT ONE CALL or view (except my own). Moreover, I had a scheduled appointment today discuss this issue that I made two weeks ago, and no one from their company even showed up. I called them an asked to speak to a manager, and was informed someone would return my call when they returned from lunch. Ok, really?? DO NOT GIVE THEM ONE DIME of your hard earned money. I am a busy profressional and if I acted this way I'd have no clients. I woud recommend a different company or hire a legitimateweb designer and SEO expert. It may cost you more initially, but in the long run why waste your money with these scammers.

TLDR: Avoid this company. It is a pure scam to make you believe they are doing something for you when all they are really doing is taking your money and providing you services a 12 year old can. Imagine a seller who only has one brand of shoes, and just colors the shoe different for each customer. Nothing different, just the color. However, the seller forces everyone to buy the same shoe no matter what. Different color, but same shoe. It will be uncomfortable as hell but the seller will argue with you that your foot is the problem, not the shoe. In my experience, they tried to scam me, prolonged the process far far too long, and in the end, showed me a mediocre final product leading me to cancel the service. I lost a ton of exposure and time due to their incompetence. They will try to pressure you into keeping their services and try to sweeten the pot to get you to stay in the contract. They will actually argue if you try to ask for a website design you want, and instead try to shoehorn you into a "template" they have. They will send you lengthy emails, and hide technical details in there so that they can bring it up later to hide their inability to deliver. I will never ever recommend these charlatans to anyone.