Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,113 reviews
TherapyNotes, LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 2,922 reviews with 5 stars · Clear filters
Our practice started using TherapyNotes back in 2022 and it has been the best EHR software to date for a small group/community practice. They are constantly working to improve their platform and software and tech support is very responsive.
By Hannah H.
Therapy Notes is intuitive and easy to use. They have excellent customer support that has been consistently quick, helpful, and friendly. Highly recommended!
By Beth H.
I heard back immediately that they received my request via email and gave me a ticket number. Just an hour after that I received my answer. It was very clear and helpful.
By Lesley S.
I've used TherapyNotes for a few years. I like the design of the EHR, but most importantly, their live phone assistance for troubleshooting problems is unparalleled. The customer service reps are consistently friendly, responsive, and helpful. If they can't immediately answer a question, they follow up by email. But I almost always get an answer at the first call. Their phone support hours are so convenient for therapists, and they have a wait time, you can ask for a call back.
By Melissa
Great communication from the representative. I was given clear information on whether a clinician can supervise another clinician who is not credentialed.
By Casey M.
Justin made this experience great. He gave me time, walked me through things that I didn’t understand about billing, and updated information to help my future efforts. I left Simple Practice and switched to Therapy Notes because no one ever explained any of this- and never walked me through anything.
By Melissa A.
I’m just going to copy in what I sent directly to Tilly, the support person I worked with. It says it all. — You are the warmest, most upbeat, and spirited person I’ve ever dealt with on any tech support call with any company in my life! What a delight you are. I wish tech support calls could be even half that pleasant all the other times! Therapy Notes is fortunate to have you. Got back into my account and am all set. Thanks again! Next time I’m having a crappy day, I’ll come up with some tech problem and hope to get you on the call. 🤣🤣
By Dave
Kat in escribe was wonderful and stayed om the phone with me
By Maggie J.
