Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,113 reviews
TherapyNotes, LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 2,922 reviews with 5 stars · Clear filters
The customer service at TherapyNotes is always exemplary. From helping with things I feel like I should know to complicated billing issues, it’s 10/10 every time. Thanks, Lindsay M! You made my day.
By Carol S.
The representative was very polite and competent in answering my questions and following up with a detailed email.
By Robin B.
The staff members are helpful and respond in a timely manner. The platform is efficient and effective. Some of the platforms have way too many things to click/ enter, but not TherapyNotes. Very straightforward.
By Matthew
TN always provides prompt and complete technical support. No matter the question the provide you with individual help that guides you to an answer or they notify you they’ve corrected the issue themselves.
By ElisaT
I've been using TherapyNotes for about 5 years. It's a great product and I can't say enough about their tech support. They have walked me through SO many things. I really like the new AI for note writing; it's a game changer for sure. Overall, I would say tech support and user friendliness are my favorite things about TNs. I've also used Simple Practice but I found it clunky, complicated, and not user friendly at all.
By Jennifer M.
I love working with this company. Anytime I have a problem, concern, or need help navigating a team member is always there to help. I really appreciate not having to talk to a bot or stay on the phone and press a million prompts. Can't say enough about them.
By Sheila D.
This company provides great support for first time therapist and other medical professional professionals
By Charmian T.
The information I received was fantastic—both great news and very informative. I truly appreciate the clarity and helpfulness of the guidance provided.
By Holly R.
