Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,113 reviews
TherapyNotes, LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 2,922 reviews with 5 stars · Clear filters
I appreciate the ability to get my answers answered quickly and accurately. Although I have only been using TherapyNotes for five months, it has really streamlined my practice and allows me to focus on counseling and less on documentation and billing. I love it!
By Jeffrey P.
Response from TherapyNotes, LLC· Jun 11, 2018
Jeffrey - We really appreciate your review! We are so happy to hear that TherapyNotes has helped to streamline your business!
Therapy Notes is always prompt and courteous and never make me feel like the "IT idiot" as in the classic books for dummies, that reflects my elementary level of all IT-related info. I truly appreciate their EXCELLENT customer service and concern for my problems and me.
By Venus S.
Response from TherapyNotes, LLC· Jun 8, 2018
Venus - Thanks for joining the TherapyNotes community! We're glad to hear you've found our Success Team to be supportive! We appreciate the review!
Their IT support is so timely and courteous and knowledgeable! I am never left wondering if I'll have to try and figure things out on my own, they respond so fast, I feel like the IT department is in our same building. It's great!
By Stephanie M.
Response from TherapyNotes, LLC· Jun 8, 2018
Stephanie - Thank you so much for the review! We appreciate your mention of the prompt and thorough responses from our Success Team!
Has been easy to use and helps me keep up with paperwork by telling me what is due when.
By Victoria W.
Response from TherapyNotes, LLC· Jun 7, 2018
Victoria - We appreciate the review! It's wonderful to hear TherapyNotes has helped streamline your business!
I have been in the medical management world for over 30 years and have experienced many different software companies. I rate Therapy Notes hands down number one. It is very user friendly. If you have a question or a problem the support team is always pleasant and knowledgeable and walks you thru the process. I use their "sister software company" in another practice. It doesn't hold a candle.
By Pam K.
Response from TherapyNotes, LLC· Jun 7, 2018
Pam - Thank you so much for taking the time to leave us a review! It's wonderful to hear you've found TherapyNotes easy to master. Thanks for being a part of our team and sharing your experience with us.
I had never, right up to retirement age worked anywhere but a clinic that took care of billing for me. Now, a year and a half or so after starting a small private practice I have all the challenges of any small home-based business to meet. If it were not for TherapyNotes, LLC, I would not even have been able to begin to meet those challenges. The simplified note formats, the excellent support staff, who answer questions readily and email a summary of the call, and the billing arrangements have provided a positive continuing learning experience. Costs are affordable even in a bad month. If it were not for TherapyNotes I would not have the opportunity to use my therapeutic skills at all.
By Louise R. Presley, PhD, L.
Response from TherapyNotes, LLC· Jun 7, 2018
Louise - Thank you so much for your detailed review! We are so happy to hear that your experience with TherapyNotes has been so positive! We also appreciate your mention of our Success Team. We look forward to working with you!
Easy to use, quick, supportive and patient customer response, makes it easy to bill, perfect for mental health therapist in private or group setting. I can now spend more time with clients rather than sorting out billing software. After trying a few different billing softwares with little support, I have found success with TherapyNotes, LLC!.
By Kimberly E.
Response from TherapyNotes, LLC· Jun 5, 2018
Kimberly - Thanks for the review! We're glad that TherapyNotes has helped to simplify some of the administrative parts of running a business so that you can focus your time on the aspects of your career that matter the most. We look forward to working with you!
Stephen was very helpful and enabled solve my problem with client portal on TherapyNotes. Thanks again, Stephen!
By Hannah M.
Response from TherapyNotes, LLC· Jun 5, 2018
Hannah - We really appreciate your review! We are happy to hear that you are satisfied with our Success Team!
