Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,113 reviews
TherapyNotes, LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 2,922 reviews with 5 stars · Clear filters
They are excellent, outstanding and just making my life as a therapist so much easier from an admin perspective.
By Amanda P.
Response from TherapyNotes, LLC· Nov 5, 2019
Amanda - We really appreciate your kind review! We are so happy to hear that TherapyNotes has been a support to you in your private practice. Thank you!
After trying out a competitor EHR and becoming extremely frustrated, I decided to switch over to TherapyNotes. What a completely positive turnaround experience! With the previous EHR, there was no person to person phone support and all avenues pointed to, "Figure it out yourself," via videos or online chats that seemed to always end in, "Just do this for now and maybe later we'll try to find a solution." With TherapyNotes, the level of support is exemplary and every question is answered immediately, then followed up with an email that explains the steps to the problem that was just resolved. When I've emailed a question, a response email comes within minutes, letting you know they received it and are working on it. I can't say enough about TherapyNotes. TherapyNotes has made my business scheduling, note keeping, and billing processes seamless. I am so happy I made the decision to switch!
By KB
Response from TherapyNotes, LLC· Nov 5, 2019
KB - Thank you so much for your detailed review! We are happy to hear that you made the switch to TherapyNotes! We especially appreciate the kind words about our Success Team! We work hard to provide an exemplary level of support to our users. We look forward to working with you!
TherapyNotes has 7, yes Seven, days a week of customer support, which is so awesome everytime I call ... and believe you me I have called them so many times with many small, particular questions. They are always professional and helpful. The software is awesome in may respects, whether it's scheduling, billing, writing notes/treatment plans/intakes, the whole package is intuitive and incredible user-friendly. My huge wish for the next upgrade is to make on-boarding smoother via more fillable forms and e-signing documents. I am so wonderfully pleased with this product!
By Michael W.
Response from TherapyNotes, LLC· Oct 16, 2019
Michael - Thank you so much for your wonderful review! Our Success Team works hard to provide the best support possible. We are happy to hear that we have hit the mark for you! At this time, we do offer a fillable Patient Information form as well as e-signing features through our patient portal. We really appreciate your feedback, and we will continue to release improvements to these features in future updates. Thank you!
I highly recommend TherapyNotes. The staff are always very helpful to me. They are professional, knowledgeable and guided me to do everything I needed to get my account up and running smoothly and efficiently. And, they do something that is rare and in my opinion, outstanding. They email me with everything that I discussed in my phone call to them. So, I have a record of their advice for future reference. I enjoy the ease of scheduling and note taking and the client portal enables my clients to schedule appointments any time of day.
By Laura L.
Response from TherapyNotes, LLC· Oct 8, 2019
Laura - We really appreciate your detailed review! We are so happy to hear that you are loving our scheduling and note taking features, and that you feel so supported by our Success Team! We look forward to working with you!
The folks at Therapy Notes are consistently friendly and helpful. So appreciate that they will work hard until they find and resolve any problems I'm having.
By Debra H.
Response from TherapyNotes, LLC· Sep 25, 2019
Debra - We really appreciate your review! We are so happy to hear that you find our Success Team to be so supportive!
After many years in practice and keeping notes and files in paper format circumstances forced me to look at an alternative for record keeping and note taking. TherapyNotes has been an incredible gift. I wish I had tried this years ago. It has simplified my practice life and the insurance filing they offer has changed my payment turn around time by saving me 2-3 weeks. I get reimbursed sooner now!
By Scott
Response from TherapyNotes, LLC· Sep 12, 2019
Scott - Thank you so much for your wonderful review! We are so happy to hear that TherapyNotes is the perfect fit for your practice and needs! Thank you!
I have used Therapy Notes for over 3 months now and I enjoy the ease of use and billing. The customer service is the best I have encountered. I am able to upload my own forms for my clients and they enjoy the ease of signing online versus paper.
By Lontonia B.
Response from TherapyNotes, LLC· Sep 5, 2019
Lontonia - We are so happy to hear that you are enjoying TherapyNotes! We really appreciate your review!
Customer service is exceptional. Just starting private practice and TherapyNotes has been always available, helpful and supportive. Their platform is easy to navigate and makes these initial weeks bearable!
By Kathy
Response from TherapyNotes, LLC· Sep 3, 2019
Kathy - Thank you so much for your review! We are so happy to hear that you are finding TherapyNotes to be intuitive! We work hard to provide the best support possible to our users! We look forward to working with you!
