TherapyNotes, LLCReviews of therapynotes.com

TherapyNotes is amazing. They are always helpful and responsive. I know that if I have an issue, and I rarely do, I know it will be resolved quickly. The team has great attitudes and have set up several layers of help from articles to support team. They are a great partner!

TherapyNotes makes running a private practice as easy as it can be. I am especially grateful for their outstanding customer service. Their support team is helpful, friendly, well-informed, and readily available. I also appreciate the frequent updates and improvements. I highly recommend this service.

I have tried several platforms for notes and billing. As a one stop, one person practice, I do it all... and admittedly I do not like the note and billing part of being a therapist. In fact, I dread it. But since I've been with TherapyNotes, I actually don't mind doing these necessary tasks, surprisingly. Their platform makes sense. It's easy to follow.Everything you need to know how to do is written in a clear step-by-step form, almost always accompanied with screen shots so you can see what you're supposed to be doing to get your question answered. And, in the rare event you can't figure something out, they respond to inquiry/help emails within a day (usually) and are very thorough in their response. I wish I had started with them years ago, it would have staved off some of the grey in my hair and wrinkles on my face. :-) Seriously, this program is amazing.

We spoke with two different ladies this morning and both of them were great. They were very patient, detailed, suggested options to solve a problem that was on our end and not a TherapyNotes issue. They also went the extra mile to get additional information for us from other members of their team.

The live support from TherapyNotes is consistently responsive and very patient with all my questions. They are friendly and able to explain complex (to me) ideas clearly.

The most responsive customer service I have ever had the pleasure of dealing with, both professionally and personally!

The representative I spoke with was very attentive. She was able to assist me with my issues and gave me all of the time I needed to answer all of my questions. I was having issues with understanding how an Electronic Remittance Advice was being allocated. The representative walked me through the detail of the advice and showed me exactly where each payment was allocated. She was very patient with me. I was able to take the detailed information and explain it to my colleague. I definitely rate my experience today with 5 stars!

The customer service representative was very helpful and attentive to my issue. The response was seamless and concise! Thank you