Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,113 reviews
TherapyNotes, LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 2,922 reviews with 5 stars · Clear filters
The support team at TherapyNotes are AWESOME! They are always so helpful no matter how many times you call them. They are knowledgeable and pleasant and one day I will figure out that I have to click on the "EDIT" button first. LOL Thanks TherapyNotes for all your support. Yolande Glazier
By Yolande G.
Response from TherapyNotes, LLC· Dec 10, 2021
Yolanda - Thanks for your candid review! We are so happy to hear that you are loving TherapyNotes!
Regarding tech support: The representative I dealt with was extremely helpful in dealing with my issues. She was professional and knowledgeable yet still personable, polite, reassuring, and compassionate. The program itself is excellent and saves me many hours of notetaking and is user-friendly. I highly recommend this platform!
By Dr. Stephen B.
Response from TherapyNotes, LLC· Dec 10, 2021
Dr. Burger - Thank you for your detailed review! We really appreciate it!
The software is good, but the customer service is truly excellent. They always answer my questions thoroughly, promptly, and are kind without being patronizing in any way.
By Karen B.
Response from TherapyNotes, LLC· Dec 1, 2021
Karen - We really appreciate your review! Thank you so much for the kind words regarding our Success Team!
I am just in the beginning phase of incorporating Telehealth in my private practice due to the COVID Pandemic. I cannot say enough for the support I have received so far from the Therapy Notes Team, especially Danielle. I am looking forward to a long working realtionship with TherapyNotes.
By Joy Kee L.
Response from TherapyNotes, LLC· Dec 1, 2021
Joy - We are so happy to hear that you are using Telehealth! Thank you so much for your review! We look forward to working with you!
I love TherapyNotes! Everything is so simple. Everyone is very knowledgable, and understanding when you have concerns, or have questions. Never had one negative interaction with them.
By Brittany Johnson, L.
Response from TherapyNotes, LLC· Nov 18, 2021
Brittany - Thank you for your review! We are so happy to hear that you find TherapyNotes to be easy to navigate!
Everytime I call TherapyNotes, LLC, no matter who I talk to, they are very helpful, kind and always resolve whatever my concern. Not question is too small. I highly recommend this service. Pam @ Transcend Counseling Yorktown, VA
By Pamela
Response from TherapyNotes, LLC· Nov 18, 2021
Pam - We really appreciate your review, and we are so happy to hear that you feel supported by our Success Team!
I love the TherapyNotes EHR system and I think all of the support staff are amazing! They are so knowledgeable whenever I call to inquire on anything related to the system. I highly recommend using TherapyNotes as your EHR system.
By Noel F.
Response from TherapyNotes, LLC· Nov 9, 2021
Noel - Thank you for your review! We really appreciate the kind words for our Success Team!
It is easy to use, has billing in it and the portal is not an extra fee It is easier to send client forms. There is also online support every day if you have weekend hours!
By Bernadette F.
Response from TherapyNotes, LLC· Nov 9, 2021
Bernadette - We appreciate your review! We are so happy to hear that you are loving TherapyNotes!
