Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,113 reviews
TherapyNotes, LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 2,922 reviews with 5 stars · Clear filters
The support provided by TherapyNotes has been consistently and immediately available. Dana and the other professionals TherapyNotes are knowledgeable and patient. They consider security and safety a top priority and are a true pleasure to work with.
By Lisa Marlowe-Carr, L.
Derek with TherapyNotes was AMAZING! He helped me with missing ERAs and provided me with next steps to take as well as what to do based on the answer from the insurance company within my next step. He also sought feedback from colleagues on how to convert PDF to 835 for ERA upload to TN. TherapyNotes has the absolute best customer support!
By Melissa P.
Being new to TherapyNotes I have called their customer service line to help get things set up with patient information and billing. Both of the representatives I spoke with were very friendly and knowledgeable and were able to provide me with the assistance I was looking for. I am very pleased with my experience with their customer support and will continue to use it. I would highly recommend this EHR system.
By Shelby M.
I've used TherapyNotes since 2014 when I opened my private practice. I have recommended them to anyone who will listen. Their customer service has been awesome! I researched a few other practice management systems before choosing TherapyNotes and I found that I couldn't even get a person on the phone for some of the other systems out there. That's not the case with TherapyNotes. I've also been impressed with how they continue to add features like Telehealth, integrated credit card processing, and updating notes and documentation. I highly recommend!
By Jared H.
I love TN-very intuitive, easy to use after learing the software, great cutomer service. Is it perfect? No, but then nothing is. They do strive, however, to improve the software and they are responsive to customer suggestions. I love this EHR.
By Sanndra D.
The thing I like most about Therapy Notes is that the people there will actually TALK TO YOU when you run into difficulty! It is also relatively simple to use.
By Phyllis S.
My entire experience so far has been stellar. Any time I have an issue, the Therapy Notes Team is quick to respond. I recently had an issue with Medicare Claims. Holly with Therapy Notes Enrollment Team looked over all the paperwork, provided me with information to contact the payer and is also having a second team member double check the paperwork (since we can't figure out why Medicare is denying my claims). She was also quick to make a plan to follow up with me at the beginning of the week, and sent me a follow up email with everything we discussed. Stellar customer service!
By Brent M.
Wonderful customer service, always above and beyond.
By Sabrina S.
