Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,113 reviews
TherapyNotes, LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 2,922 reviews with 5 stars · Clear filters
This was a seemless experience. The agent showed patience in "walking" me through directions. Her email summary is priceless as it captured every segment of the experience as it occurred. I will retain the directions as a valuable reference. Thanks again!
By Bernice D.
When I call TherapyNotes Support, their team is always prepared to answer my questions and/or find an answer. The re-cap email detailing the conversation and denoting what was discussed, and the resolve is extremely helpful for referencing .
By Janice W.
I had had a problem with billing and wanted to find or do the CMS 1500 form. The Man on the phone was exceedingly patient with me as I could't find the forms I had done. So he interceded the curser and went through the process to find them all the while explaining and asking me if I have questions. I called myself stupid and the said "that does not belong here. I truly feel supported no matter what the problem.
By CAROL C.
I love the support I get from Therapy Notes. They are quick to reply and ALWAYS follow up with issues until they are complete. I have had this service for the past almost 4 years and highly recommend them to my peers!
By Janean F.
I've been using Therapy Notes for nearly two years and just called for support for the first time. I had a time sensitive issue with a claim and Caity walked me through it with efficiency and joy! I then proceeded to share my laundry list of questions that had been stacking up about the platform and she listened intently and followed along, offering appropriate support. A+ experience!
By Jessie, Private Practice O.
Regarding Therapy Notes in total, I have my frustrations with the system, particularly around reports and getting information out of the system (although I admit that may be somewhat user error/ignorance at play). However, I will say that my rating is based on what I felt was an excellent customer service experience with their tech help team. The member with whom I interacted was not only knowledgeable about the product, she demonstrated a problem solving aptitude which greatly helped me find the answers I needed. She was helpful throughout the process and provided excellent notes to help me implement the solutions at which we arrived.
By Corey L.
Support: The support person at TherapyNotes was professional, knowledgeable and friendly. She expressed concern for my problem. Thank you. Dr. Marsha Mathews
By Marsha M.
I have enjoyed this EMR because I appreciate the formatting, it is quite user friendly, and the support for this software is the best I have seen out of the three software programs for EMR I have used previously. I needed a large amount of client information transferred over from my previous practice and they were able to do it with expedience and were extremely responsive to my issues. I used them at my previous practice under an agency and when I decided to build my own practice, choosing them was an obvious choice for myself. I have encouraged many of my colleagues to give them a try, especially since they have a free trial.
By Mario G.
