Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,113 reviews
TherapyNotes, LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 2,922 reviews with 5 stars · Clear filters
The customer service is excellent with Therapy Notes. In my most recent call I was all over the place and Ally was able to decipher what I needed, very patient and thorough with me. I have never had a bad experience when I have called for help. Highly recommend
By Ann D.
I have reached out to TherapyNotes staff several times as I set up private practice. I have been able to speak with someone promptly, and they are always knowledgeable, extremely helpful, and friendly.
By Monique M.
Therapy Notes Customer Service is Top Noch!!! There is always a real person to help with real answers that work. A far cry from our last EHR system.
By Rebecca P.
Representative listened empathically and did her best to try to help.
By Terra T.
Very user-friendly platform with excellent customer services. Calls to support are always met with a prompt response with clear and helpful information.
By Dr. Michelle F.
I appreciate the quick and helpful assistance I receive from TherapyNotes customer support.
By Rebecca M.
Great experience for my first time contacting customer support. I had two questions, one was to find out when my 30 day trial period ends and the second was assistance with one of my clients who (for the past two sessions) reports he was not receiving the telehealth link. The customer support individual, Rebecca, assisted with both questions, promptly, efficiently, and pleasantly. Rebecca stayed on the line and guided me to where I could go to resend my URL to my client for the purposes of logging into his/her portal to find the telehealth link. She also assisted by directing me to where I could send an example email to myself to see what the client should be viewing in his/her email once they receive the reminder emails. It was all very helpful.
By Twaina C.
I have been using Therapynotes for five years and could not, and would not, run my practice without it! Today I called customer support for an issue that felt overwhelming to me, but I received fast, friendly, and helpful service that took care of the problem in just a few minutes. This is the kind of support I'm used to from Therapynotes, but it still made my day!
By Shawn M.
