Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,113 reviews
TherapyNotes, LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 2,922 reviews with 5 stars · Clear filters
Phone support is AWESOME. I've made several calls and each person has been knowledgable and patient. I had heard good things about Simple Practice and spent several weeks trying to configure it for my private practice but gave up. I had TherapyNotes up and running in about 2 days.
By Dawson
While in my first week of TherapyNotes free trial, I contacted customer support for help loading multiple diagnoses for a client. The rep. was both encouraging and very patient with my lack of computer skills. Our call was interrupted by a Wi Fi glitch and dropped. Meanwhile, I was successfully able to load the multiple codes. Then was pleasantly surprised to receive a call from the rep. in order to complete our consultation and summarize the information we had covered in an email to me.
By Donna E.
Very responsive and helpful TherapyNotes representative. Mo walked me through the problem efficiently and cheerfully.
By ELIZABETH R.
Competence and friendly assistance. It was also timely and made a huge difference in my day.
By Sally
I always get excellent customer service from TherapyNotes, and this time was no exception! I highly recommend using them for EHR!
By Jessica H.
I always find the customer service people really helpful! I almost never have to call them, since I never have glitches with the software, but I called because I was locked out today. Gray was patient and helped solve the problem.
By Susan D.
Each time I need assistance the staff is prompt and friendly. I would give 10 stars if they had them.
By Shari K.
Good at troubleshooting. Get back quickly with concerns.
By Tara M.
