Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,113 reviews
TherapyNotes, LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 2,922 reviews with 5 stars · Clear filters
TherapyNotes continues to impress. I value having customization in my EHR and while they are still building features, I have found the ease of access far superior and it breaks down many of the barriers I have had with other EHR systems.
By Mary L.
I really like how easy this EHR is to use compared to other's I have tried. But what really sealed the deal for me was their customer support which is amazing. Even when I don't know how to verbalize a question.
By Alice H.
Awesome customer service! I was between EHR software, and ultimately chose TherapyNotes because of their great customer service. They have always been responsive and helpful. The platform is also very easy to use, has lots of helpful features (including a great To-Do list that keeps me on track), and is constantly adding new features. Highly recommend!
By Melanie S.
Helpful support document and articles for newbies!
By Brian M.
Took a little time to adjust to new system after using a different software previously but Customer support is amazing. Great company to work with.
By Graca C.
Note process is very efficient. Easy to get help from a person when needed!
By Susan B.
We are in the process of making the move from one EHR that we used for over a decade to TherapyNotes. I appreciate all the support TherapyNotes provides, the step-by-step instructions to resolve any issues or gain knowledge, and their YouTube channel is a great asset as well. Our group practice is pleased with the transition and comment on the ease of completing Treatment Plans and Progress Notes.
By Alycia R.
I did a lot of research before I committed to TherapyNotes, and I am very pleased with my choice. TherapyNotes truly makes charting notes not as terrible. While the program doesn't just chart for us, it does help to make it as easy as possible. For clinicians, notes are the bane of our existence, and TherapyNotes helps! It's intuitive, clear, and adjustable. The customer service is amazing and never makes you feel dumb. I also like how it's available on a webpage, allowing you to use it on a phone, tablet, or computer. Great product.
By Very Good Therapy, L.
