Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,113 reviews
TherapyNotes, LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 2,922 reviews with 5 stars · Clear filters
Wow! Excellent customer service! Nicole W. had me on and off the phone in less than 3 minutes with my concern resolved. I really could not be more appreciative of this level of care, as it helps me dedicate more time to my clients and my work instead of behind the scene logistics!
By Caitlin Eckert, L.
Our business has grown and improved over the last five years due to the support and updates we get from TherapyNotes and their awesome support staff. This gets easier almost daily while allowing us to focus on providing better therapy and advocating for better Mental health treatment for everyone. TherapyNotes is our partner in business and so much more than just software. It is the humans behind it.
By Lenny De F.
The Success Representative (Asheton S.) was remarkably patient with me and very knowledgeable. My agency had been having some serious trouble with our claims processing. Asheton knew exactly what to do and led me through the entire process.
By Julie F.
Customer service is AWESOME! I am transitioning from another electronic medical record system, and am not complete with the transition, so I cannot speak to how the billing portion works, but everything that I have had an issue with, all I need to do is pick up the phone, and I get a person. Sometimes, there is a short wait, but they have 24 hr availability of customer support people, all in the United States. Extremely helpful!
By Sarah G.
TherapyNotes has been the best behavioral health EHR I have used. Their platform is intuitive and easy to navigate, they are always adding new features (without increasing the price) and their support is 24/7 and always helpful. I would recommend them to any practice.
By Kush D.
I have been a TN user for almost 10 years and they have always been top notch in terms of customer service, products and have steadily increased the resources and functionality of the software since I started. Today, one of the reps (Kayla) saved me hours of time and solved an issue I have been struggling with for months. I am thrilled with them and I recommend them to anyone!
By Rebecka P.
My experiences with Therapy Notes customer services have always been excellent. Their representatives go above and beyond to make sure my issues have been resolved and I feel my time is valued.
By Damarys G.
Absolutely outstanding customer service every single time I call. Much appreciated!
By Marie S.
