Communication was excellent
Communication was excellent. I was updated even when the news was the same. I felt paid attention to! They resolved the issue! I am very pleased with support as they always have been so helpful.
By Client C.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,113 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
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Communication was excellent. I was updated even when the news was the same. I felt paid attention to! They resolved the issue! I am very pleased with support as they always have been so helpful.
By Client C.
Always willing to help, always professional, and open long hours including weekends. Trent K. was exceptionally kind.
By Stacy D.
TherapyNotes provides an amazing interface and is very user friendly. Any questions that I have had have been answered with confidence and their Emails have also provided useful information without any fluff. I would recommend TherapyNotes for any practice.
By Jessika D.
When I called, Starr- the representative listened to my needs and was able to help walk me through how to resolve my issue. On top of just giving me an answer, they stayed on the line until I was able to use the information they shared and confirm that my issue had been resolved. 10/10
By Rocky T.
I absolutely love this company. They are responsive, helpful, and their software is easy to use.
By Teresa B.
I was having a problem entering a client's copay requirement, whose payer was out of network. Tommy stayed on the phone with me and showed me how to work around it and provide my client with an up-to-date statement.
By Kayla H.
Brittany was perfectly helpful regarding my billing questions. Brittany is part of an extraordinary team at TherapyNotes. I don't think you can find a better EMR provider than TN.
By Robert F.
Mike S was a great help this morning. He was kind, quick, efficient and a breath of fresh air on this stressful Monday morning. I am grateful for Mike's help figuring out our billing issue.
By Rose M.