TherapetMDReviews of therapetmd.com

I have the cat calming set on subscription. When my first repeat subscription arrived, I realised I'd ordered the wrong product as the pack included the diffusers as well. I needed to use the refill bottles straight away. I contacted the company and they were amazing (Khara especially) and confirmed I'd corrected to the next subscription and I got a partial refund that more than covered the addition cost of the diffusers packs. Us, the product is great and help reduce Claude and Vincent fighting. Our house is a lot calmer with Therapet.

Always easy to deal with. Product is superior. Had been using F***way. When I plugged in Therapet the change was nearly instantaneous and it changed how they relate to me too. And my boy who had been licking his belly bald, grew his fur back!!!

We have 3 doxies and one chi weenie. One of our doxies is very anxious and aggressive toward the chiweenie. haven't had the refills for a couple of months due to financial...he is like a different dog. We have reordered

Absolutely love it our fur baby is more relaxed and calm during inside and bed times it’s given me and the wife peaceful alone time while he sleeps and has day time naps

My child ordered it trying to help me. I wanted to return it and the company was great about getting back to me on how to do that. Issues on MY end prevented me from returning the product, however they are definetly customer service orientated. I dont even own a dog, lol

My Overall experience with Therapet was excellent from purchasing to receiving the product in Outstanding time! I have never dealt with a company that was So Customer Oriented...FANTASTIC PRODUCT & FANTASTIC EMPLOYEES♥️

Hi, thanks for the product, which appears to work well. I wanted to mention a few things that are difficult in the beginning. (I've just noticed this right at the end here now) Your Facebook page shows its from California yet the order was coming from Burpengary (in qld) this worried me a little thinking id paid into a scam. Conflicting information.. So after I had already paid for the item I went into your site and checked (because i had this gut feeling id been locked into a monthly subscription) So I get back into your site and sure enough I had a 3 monthly lifetime subscription that i could NOT undo no matter what i tried. So I went back to the Facebook page and commented toTHERAPET what was happening and my comments were being deleted! I wrote it again and finally had a response from THERAPET stating to go back into the site and mentioned how to remove it. So I went back into the site, tried to cancel & your site had a fault where it would flick you straight over to "suspend payment for 1 or 2 months" & wouldn't allow cancel..so i suspended it until January next year to give me time to work this out, not knowing how long it was going to take for someone to get back to me. So I went back to the Facebook page and commented ALL of this (copied my comment incase it was deleted again) site enough the comment was deleted! So I posted it again and again until someone came to hopefully assist me. Every comment i made was deleted, every statement, every question, every ask for help. Then I started reading that other people were having the same problem! I instantly panicked because im only on a pension and cannot afford to be locked into a live time subscription I cannot cancel! And with no help from THERAPET. My comments kept being cancelled so I contacted my bank immediately, who started an investigation into the matter. As soon as I mentioned this on THERAPETS Facebook page, I had a comment instantly telling me to go to my emails and someone had contacted me. Hmm... My bank had to cut THERAPET from accessing my account. I was grateful my bank dealt with it immediately as I want that control, not a company who can't fix their faulty site or even reply to a comment until i said I contacted my bank. What a nightmare it all was! So over to my emails I go and started talking to a representative who finally took the lifetime subscription off. I don't know if the site has been fixed. No one has told me so im unsure if I'll go through this site again. Within a week or so my order arrived, I checked but no parcel was there. I thought what is going on! The parcel was put in a place no parcels are ever put and had fallen into the ground, which was unnoticed by me, probably in a bit of a panic again that id been ripped off. Anyway I contacted THERAPET and then found my parcel. So I made sure to tell them straight away. It was a hectic process, i must say. I started to warn people on the page as others were doing but all comments kept being deleted and no one was replying until the mention of the bank being informed them i had many replies. It's sorted out now but im still unsure about the process and did see a company selling them that is in Melbourne, on fb and may use them next time. It could be the same company but I don't wish to go through that ever again. Even though I have the product & it appears to.be working for wetting inside which is what my poor old dog was struggling with. Thanks for getting back to me eventually and assisting me with this queries and worry. (I don't have the date of the experience but it was within the last 2 weeks) Id may like to add that i can't send this review without saying I've had NO incentive to write it, when i actually have been offered a voucher to write a review! This is what i mean with these companies.. its all very sneaky. It makes me not want to return. So I have to tick it or i can't give my review that you've asked for and offered a voucher to write. I don't care about the voucher either. Its all these other hidden little things that are a bother. It has no been straight forward.

Finally a product that does what it says! I have 3 cats, various ages and temperaments, and the diffusers help calm my trio wonderfully! From disagreements to inappropriate marking, this has helped me a lot. I can’t say 100%, but more like 95%, but that’s more than the other name brand products I have used in the past. Duck plug in is cute, and I love it’s illuminated, and can be turned off if needed.My house experiences a lot of “chill” now…been using for almost 3 months and very satisfied.. highly recommend!